It will only send out different replies if that's how you have configured it. For example, if you just have 1 queue and both email addresses filter into that queue then you are only going to have a single autoresponse from 1 of the addresses. If you have 2 queues and each email address filters into it's own queue then you can set the autoresponse for each queue to the appropriate email address.
Steve On 28 August 2012 21:00, Jean BROW <everyday...@gmail.com> wrote: > We have 2 different companys running on same OTRS version. Sometimes a > customer send email to both companies at same time in the "to" felt. > Shouldn't OTRS send out 2 seperate auto replay then from each e-mail > addresse in the "to" felt? > > Thanks > > 2012/8/28 David Boyes <dbo...@sinenomine.net> >> >> You could check the Message-ID: field in the incoming message against a >> search of the current tickets in the OTRS postmaster code, but that would be >> very time-consuming for any volume of mail. I’d go with Gerald’s comment: >> tell them not to do that, and deprecate one of the two addresses and remove >> it in a systematic way (or turn one into an alias of the other if for some >> good business reason both still need to exist). >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
