I don't know Steve, because It works when the customer asks for his password. If the customer receives the password and his email is from a google group, why he can not receive an auto response? The group is set to be public.
Best regards, ------------------------------- Carlos Eduardo Ribas 2012/9/10 Steven Carr <sjc...@gmail.com> > It's not an OTRS issue as you've indicated the email was sent on to > Google OK, it is a problem with Google Groups (more than likely their > spam filters, or the email address that the email is being sent as > does not have the right to deliver mail to the group). > > Steve > > > On 10 September 2012 13:48, Carlos Ribas <car...@ansp.br> wrote: > > Hello all, > > > > I was looking for any other log in my server, but all I can see is what I > > said in the last email. My OTRS system says the message was sent. The > > account used by OTRS (a google email) also says the email was sent. Here > I > > think there is nothing more to see. I dont know if I can see any MTA log > > with this scenario. > > > > I did a test with a customer using a google group as email. I did not > > receive the email. I also checked the spam box. I'm not totally sure if > it > > is an OTRS problem or not, since the customer received the email when he > > asked for his password. > > > > Thanks for all your help, > > > > ------------------------------- > > Carlos Eduardo Ribas > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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