* Francesco Pasqualini <fra...@gmail.com>: > Hi, > > is there some feature/configutation to open a ticket forwarding an email. > > The use case is: > > We have an email address connected to OTR, helpd...@mycompany.com, but > sometime I receive requests in my own mailbox and I want to forward to > OTRS. > > Is there a way to forward this email to OTRS and automatically open a > ticket for the original sender ?
I simply use the "bounce" option in my email program. That way, the headers stay the same and OTRS acts as if the user sent the mail directly to OTRS! -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
