You are perfectly right, but our company uses gmail anche it lack this feature (for security reason I think).
Yes, I could access gmail via imap with an email reader that supports bouce, but not very happy of this solution. At this time with OTRS 3.1.11 we can poll many IMAP accounts, so we configured OTRS to poll a special IMAP folder named "otrs" in every mailbox. In gmail a label is an IMAP folder. So when I receive a mail that I need to bounce to OTRS, simply I label it OTRS, and it works. But if the mail is in the middle of a conversation, gmail label "OTRS" all the messages in the conversation and not only the selected one. This is a big problem: every message in the conversation will become a ticket. So this solution (using an OTRS label) is not perfect. ...still interested in a OTRS way to rewrite the From: in forwarded email thanks On Thu, Jan 10, 2013 at 1:18 PM, Ralf Hildebrandt < ralf.hildebra...@charite.de> wrote: > I simply use the "bounce" option in my email program. That way, the > headers stay the same and OTRS acts as if the user sent the mail > directly to OTRS! > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > ralf.hildebra...@charite.de Campus Benjamin Franklin > http://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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