one thing I did was to forward with a ##customer:em...@add.ress and PostMasterFilter on that.
On Thu, Jan 10, 2013 at 8:45 AM, Francesco Pasqualini <fra...@gmail.com>wrote: > You are perfectly right, but our company uses gmail anche it lack this > feature (for security reason I think). > > Yes, I could access gmail via imap with an email reader that supports > bouce, but not very happy of this solution. > > At this time with OTRS 3.1.11 we can poll many IMAP accounts, so we > configured OTRS to poll a special IMAP folder named "otrs" in every mailbox. > In gmail a label is an IMAP folder. So when I receive a mail that I need > to bounce to OTRS, simply I label it OTRS, and it works. > > But if the mail is in the middle of a conversation, gmail label "OTRS" all > the messages in the conversation and not only the selected one. This is a > big problem: every message in the conversation will become a ticket. So > this solution (using an OTRS label) is not perfect. > > ...still interested in a OTRS way to rewrite the From: in forwarded email > > > thanks > > > > > > On Thu, Jan 10, 2013 at 1:18 PM, Ralf Hildebrandt < > ralf.hildebra...@charite.de> wrote: > >> I simply use the "bounce" option in my email program. That way, the >> headers stay the same and OTRS acts as if the user sent the mail >> directly to OTRS! >> >> -- >> Ralf Hildebrandt Charite Universitätsmedizin Berlin >> ralf.hildebra...@charite.de Campus Benjamin Franklin >> http://www.charite.de Hindenburgdamm 30, 12203 Berlin >> Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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