Good idea! ... can you please share your config / filter ? I hope that when filtering, OTRS can remove the statement "##customer:em...@add.ress" If it remain, a maliciuos reader arguing the logic could use it to open fake tickets
thanks Francesco On Thu, Jan 10, 2013 at 3:00 PM, Gerald Young <cryth...@gmail.com> wrote: > one thing I did was to forward with a ##customer:em...@add.ress and > PostMasterFilter on that. > > > On Thu, Jan 10, 2013 at 8:45 AM, Francesco Pasqualini <fra...@gmail.com>wrote: > >> You are perfectly right, but our company uses gmail anche it lack this >> feature (for security reason I think). >> >> Yes, I could access gmail via imap with an email reader that supports >> bouce, but not very happy of this solution. >> >> At this time with OTRS 3.1.11 we can poll many IMAP accounts, so we >> configured OTRS to poll a special IMAP folder named "otrs" in every mailbox. >> In gmail a label is an IMAP folder. So when I receive a mail that I need >> to bounce to OTRS, simply I label it OTRS, and it works. >> >> But if the mail is in the middle of a conversation, gmail label "OTRS" >> all the messages in the conversation and not only the selected one. This is >> a big problem: every message in the conversation will become a ticket. So >> this solution (using an OTRS label) is not perfect. >> >> ...still interested in a OTRS way to rewrite the From: in forwarded email >> >> >> thanks >> >> >> >> >> >> On Thu, Jan 10, 2013 at 1:18 PM, Ralf Hildebrandt < >> ralf.hildebra...@charite.de> wrote: >> >>> I simply use the "bounce" option in my email program. That way, the >>> headers stay the same and OTRS acts as if the user sent the mail >>> directly to OTRS! >>> >>> -- >>> Ralf Hildebrandt Charite Universitätsmedizin Berlin >>> ralf.hildebra...@charite.de Campus Benjamin Franklin >>> http://www.charite.de Hindenburgdamm 30, 12203 Berlin >>> Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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