there's nothing that indicates a ticket was created in your logs? There's no ticket history for that ticket (ticket zoom) that indicates any sent message got sent?
On Fri, Feb 22, 2013 at 8:50 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > They maybe should but they obviously don´t. Maybe I have to set some > verbosity for the logs, but where?**** > > ** ** > > S pozdravem**** > > Jiří Zemánek**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Friday, February 22, 2013 2:42 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > ** ** > > The code says this is logged:**** > > $SMTP->data;**** > > eval { $SMTP->datasend( ${ $Param{Header} }, "\n", ${ $Param{Body} } ) > };**** > > if ($@) {**** > > $Self->{LogObject}->Log(**** > > Priority => 'error',**** > > Message => "Can't send message: $@!"**** > > );**** > > $SMTP->quit;**** > > return;**** > > }**** > > $SMTP->dataend;**** > > ** ** > > Which means that OTRS Logs (From the Admin Menu) should give you more > information.**** > > ** ** > > ** ** > > On Fri, Feb 22, 2013 at 8:25 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > [root@otrs ~]# sudo -u otrs /opt/otrs/bin/otrs.PostMasterMailbox.pl -f 1** > ** > > NOTICE: PostMasterMailbox.pl is already running but is starting again!**** > > IMAPS: Message 1/2 (okimpl\outsourcing/implmail.oksystem.impl)**** > > Couldn't send mail: 550 5.7.1 Client does not have permissions to send as > this sender**** > > at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172**** > > (in cleanup) Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > at /opt/otrs/Kernel/System/Email/SMTPTLS.pm line 172**** > > **** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Friday, February 22, 2013 2:19 PM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > seems as if postmaster is having trouble downloading all the emails ... > you should try to run it from the command line and see what's up.**** > > **** > > On Fri, Feb 22, 2013 at 8:05 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > Oh, and I created one job moving the rest (passed through PostMaster > Filter) from Raw to NOTIFICATION queue**** > > **** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Zemánek Jiří > *Sent:* Friday, February 22, 2013 2:03 PM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > I have not configured autoreply, only the notification (in Notifications > (Event) in the Admin menu) which the agent is not receiving.**** > > (As far as I can remember, everything is at defaults from installer.plscript. > I have just created Queues, one agent (me), System addresses and > PostMaster Filter.) OTRS 3.1.12.**** > > **** > > Here are the last few entries from OTRS Log (admin menu):**** > > **** > > Fri Feb 22 13:50:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:50:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:45:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:40:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:40:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:35:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:30:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:30:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:25:01 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31904)!**** > > Fri Feb 22 13:20:17 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 New Ticket [2013022210000144/TEST 3 - > komple] created (TicketID=36,Queue=NOTIFICATION,Priority=3 normal,State=new) > **** > > Fri Feb 22 13:20:17 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Stopped filter > processing because of used 'StopAfterMatch' (Message-ID: < > 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)**** > > Fri Feb 22 13:20:17 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Filter: 'zemanek' Set param > 'X-OTRS-Queue' to 'NOTIFICATION' (Message-ID: < > 11b5df5a92b652418b8b6ecfdd2f5ca2ccdb5b9...@implmail.oksystem.impl>)**** > > Fri Feb 22 13:20:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:20:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Removed PID > (PostMasterMailbox/otrs/31592, because 1 hour old!**** > > Fri Feb 22 13:15:01 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31592)!**** > > Fri Feb 22 13:10:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:10:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31592)!**** > > Fri Feb 22 13:05:01 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31592)!**** > > Fri Feb 22 13:00:02 2013 notice OTRS-otrs.GenericAgent.pl-10 > Run GenericAgent Job 'Tickets_to_NOTIFICATION_queue' from db.**** > > Fri Feb 22 13:00:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31592)!**** > > Fri Feb 22 12:55:02 2013 notice > OTRS-otrs.PostMasterMailbox.pl-10 Can't create PID PostMasterMailbox, > because it's already running (otrs/31592)!**** > > **** > > Regards**** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] > *On Behalf Of *Gerald Young > *Sent:* Friday, February 22, 2013 1:39 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > Is the autoreply arriving at the destination? If so, that's not the > problem. It's the notification sent to the agent, which is addressed in > OTRS Sysconfig. If the agent is receiving notifications, check the OTRS Log > from the admin menu and provide context for the error.**** > > **** > > On Fri, Feb 22, 2013 at 7:14 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > Account used for authentication to SMTP server is this outsourcing@..... > So it has the permission.**** > > **** > > Regards**** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Friday, February 22, 2013 1:08 PM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > what account is being used for authentication to your SMTP server? Does > this account have permissions to send as outsourcing@...?**** > > **** > > On Fri, Feb 22, 2013 at 2:51 AM, Zemánek Jiří <zema...@oksystem.cz> wrote: > **** > > Hello,**** > > **** > > unfortunatelly, there is no error. The the last entry in SMTP > log (of Exchange server) is successfull authentication and that´s all.**** > > Besides, the install script http://localhost/otrs/installer.pl found > IMAPS and SMTPS is working fine....**** > > **** > > Regards**** > > JZ**** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *David Boyes > *Sent:* Thursday, February 21, 2013 5:36 PM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Couldn't send mail: 550 5.7.1 Client does not have > permissions to send as this sender**** > > **** > > That error is coming from the remote SMTP server. There should be a > message logged on their side as to what address you are actually sending in > the SMTP envelope and the address it's coming from. Contact your SMTP > provider and ask them for that data and what IP ranges from which you are > authorized to send. Are you using SPF records in your DNS? If so, then > default config of modern versions of sendmail enforces SPF declared mail > servers. I doubt that your new OTRS server is declared as a legitimate > source of email if you're in early testing. **** > > **** > ------------------------------ > > > Upozornění společnosti OKsystem s.r.o. s ohledem na zavedené standardy ISO > 9001, ISO 27001 a ISO 14001: > Tato zpráva a všechny připojené soubory jsou dle obchodního zákoníku > důvěrné. Jestliže nejste zamýšleným adresátem, uvědomte prosím odesilatele > a smažte zprávu i přiložené soubory. > Opravdu potřebujete vytisknout tento email? Myslete na přírodu. > > Disclaimer of OKsystem s.r.o. with respect to implemented standards ISO > 9001, ISO 27001 and ISO 14001: > This message and all attached files are confidential and legally > privileged. If you are not the intended recipient, please notify the sender > and delete the message including all attachments. > Please consider the environment before printing this email.**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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