It appears something got changed with the auto response subject line settings on our system. Here is what we have in the Auto Response Subject Line setup:
[MFAH Helpdesk:<OTRS_TICKET_TicketID>] <OTRS_CUSTOMER_SUBJECT> And here is what I am getting back as a customer when I send an email to helpdesk: Actual email subject line: test Auto Response email Subject line received by customer: [MFAH Helpdesk:1001748] [MFAH Helpdesk:<OTRS_TICKET_TicketID>] <OTRS_CUSTOMER_SUBJECT> I haven't made any changes recently and this WAS working. Do I need to escape any of the text brackets I have defined as part of the response setup subject line? Thank you! Scott R. Morgan
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