1) You don't need to include the part of the TicketID. That's already handled by the system 2) Case sensitivity matters. Check for usage as there is/might be a difference between SUBJECT[# indicating length] and Subject
But that's all I have at the moment.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs