Without much to go on, it appears someone made a change to the Ticket Subject which doesn't need to manually/explicitly specify a ticket number.
On Thu, Feb 26, 2015 at 11:44 AM, Scott R. Morgan <smor...@mamafus.com> wrote: > Doera anyone have answer as to where to look to fix the issue described > below? > > > > It appears something got changed with the auto response subject line > settings on our system. Here is what we have in the Auto Response Subject > Line setup: > > > > [MFAH Helpdesk:<OTRS_TICKET_TicketID>] <OTRS_CUSTOMER_SUBJECT> > > And here is what I am getting back as a customer when I send an email to > helpdesk: > Actual email subject line: test > > Auto Response email Subject line received by customer: > > [MFAH Helpdesk:1001748] [MFAH Helpdesk:<OTRS_TICKET_TicketID>] > <OTRS_CUSTOMER_SUBJECT> > > > > I haven’t made any changes recently and this WAS working. Do I need to > escape any of the text brackets I have defined as part of the response > setup subject line? > > > > Thank you! > > > > *Scott R. Morgan* > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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