Hello, Split was available in 2.4.x, you can disable or enable it in Sysconfig. look for Split into the options and you should get various references. Split always use AgentTicketPhone screen. You alos need to consider that you can only split on any external-note or customer or email article.
Best Regards. 2015-02-27 5:19 GMT-06:00 claude <pref-o...@haute-garonne.gouv.fr>: > Hi, > > Thanks for your response but in my OTRS I do not have this button. > > I have an old version 2.4.7 > > Perhaps do I disabled this or doesn't exist in this version? > > Claude > > > On 27.02.15 10:44, Frank Thommen wrote: >> >>> On 27.02.15 08:53, claude wrote: >>> >>>> Hi, >>>> >>>> [...] >>>> >>>> So, can I split this ticket ? and how ? >>>> >>> See the commented attached screenshot (from AgentTicketZoom). >>> frank >>> >> btw: It will split exactly at the message where you click "split". >> f. >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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