Re: [otrs] How to split a ticket

Mon, 02 Mar 2015 03:29:31 -0800 

Hi,

I enabled the AgentTicketPhone option and now I can split à ticket.

Thanks and regards

Claude

-------- Message original --------
*Sujet: *[INTERNET] Re: [otrs] How to split a ticket
*De : *Alvaro Cordero <alv...@gridshield.net>
*Pour : *User questions and discussions about OTRS. <otrs@otrs.org>
*Date : *27/02/2015 23:45

Hello,
Split was available in 2.4.x, you can disable or enable it in Sysconfig. look for Split into the options and you should get various references. Split always use AgentTicketPhone screen. You alos need to consider that you can only split on any external-note or customer or email article. 

Best Regards.
2015-02-27 5:19 GMT-06:00 claude <pref-o...@haute-garonne.gouv.fr <mailto:pref-o...@haute-garonne.gouv.fr>>: 

    Hi,

    Thanks for your response but in my OTRS I do not have this button.

    I have an old version 2.4.7

    Perhaps do I disabled this or doesn't exist in this version?

    Claude


        On 27.02.15 10:44, Frank Thommen wrote:

            On 27.02.15 08:53, claude wrote:

                Hi,

                [...]

                So, can I split this ticket  ? and how ?

            See the commented attached screenshot (from AgentTicketZoom).
            frank

        btw: It will split exactly at the message where you click "split".
        f.

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/Alvaro Cordero Retana
Consultor de Tecnologias/
/Tel: 22585757 ext 123/
/Email:/ alv...@gridshield.net <mailto:alv...@gridshield.net>


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