Hi,
I'm sure this has already been asked in the past but I don't seem able
to find any appropriate postings:
How can I remove individual mails/postings (/not/ complete tickets!) in
OTRS tickets?
Background is, that due to technical problems I have several tickets
with dozens of intermixed duplicate entries which makes these tickets
almost unreadable and unusable. I'd like to remove the duplicate
entries from these tickets. I don't care if this is done through the
webgui or directly in the database. (But I have never dealt with the
OTRS database directly so far)
I'm using OTRS 3.2.9 on CentOS 5 with MySQL.
Thanks in advance
Frank
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