clicking an article will show you the articleID in the address bar. On Tue, Apr 7, 2015 at 2:45 PM, Frank Thommen < frank.thom...@embl-heidelberg.de> wrote:
> Thx a lot. I also found the article_id in the HTML code of > AgentTicketZoom: > > [...] > <input type="hidden" name="ArticleID" value="9016"/> > [...] > > hopefully that's the one I'm looking for, otherwise it will be almost > impossible to find the right ones ;-) > > Cheers > Frank > > > On 04/07/2015 08:32 PM, Leonardo Certuche wrote: > >> Hello >> >> From database, every posting is an article_id associated with a >> ticket_id so if you remove the correct entries from article table and >> delete cache, those postings will be gone >> >> El abr 7, 2015 1:15 PM, "Frank Thommen" >> <frank.thom...@embl-heidelberg.de >> <mailto:frank.thom...@embl-heidelberg.de>> escribió: >> >> Hi, >> >> I'm sure this has already been asked in the past but I don't seem >> able to find any appropriate postings: >> >> How can I remove individual mails/postings (/not/ complete tickets!) >> in OTRS tickets? >> >> Background is, that due to technical problems I have several tickets >> with dozens of intermixed duplicate entries which makes these >> tickets almost unreadable and unusable. I'd like to remove the >> duplicate entries from these tickets. I don't care if this is done >> through the webgui or directly in the database. (But I have never >> dealt with the OTRS database directly so far) >> >> I'm using OTRS 3.2.9 on CentOS 5 with MySQL. >> >> >> Thanks in advance >> Frank >> ------------------------------__---------------------------- >> --__--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/__pipermail/otrs >> <http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: http://lists.otrs.org/cgi-bin/__listinfo/otrs >> <http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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