Thx a lot. I also found the article_id in the HTML code of AgentTicketZoom:
[...]
<input type="hidden" name="ArticleID" value="9016"/>
[...]
hopefully that's the one I'm looking for, otherwise it will be almost
impossible to find the right ones ;-)
Cheers
Frank
On 04/07/2015 08:32 PM, Leonardo Certuche wrote:
Hello
From database, every posting is an article_id associated with a
ticket_id so if you remove the correct entries from article table and
delete cache, those postings will be gone
El abr 7, 2015 1:15 PM, "Frank Thommen"
<frank.thom...@embl-heidelberg.de
<mailto:frank.thom...@embl-heidelberg.de>> escribió:
Hi,
I'm sure this has already been asked in the past but I don't seem
able to find any appropriate postings:
How can I remove individual mails/postings (/not/ complete tickets!)
in OTRS tickets?
Background is, that due to technical problems I have several tickets
with dozens of intermixed duplicate entries which makes these
tickets almost unreadable and unusable. I'd like to remove the
duplicate entries from these tickets. I don't care if this is done
through the webgui or directly in the database. (But I have never
dealt with the OTRS database directly so far)
I'm using OTRS 3.2.9 on CentOS 5 with MySQL.
Thanks in advance
Frank
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