Hello >From database, every posting is an article_id associated with a ticket_id so if you remove the correct entries from article table and delete cache, those postings will be gone El abr 7, 2015 1:15 PM, "Frank Thommen" <frank.thom...@embl-heidelberg.de> escribió:
> Hi, > > I'm sure this has already been asked in the past but I don't seem able to > find any appropriate postings: > > How can I remove individual mails/postings (/not/ complete tickets!) in > OTRS tickets? > > Background is, that due to technical problems I have several tickets with > dozens of intermixed duplicate entries which makes these tickets almost > unreadable and unusable. I'd like to remove the duplicate entries from > these tickets. I don't care if this is done through the webgui or directly > in the database. (But I have never dealt with the OTRS database directly > so far) > > I'm using OTRS 3.2.9 on CentOS 5 with MySQL. > > > Thanks in advance > Frank > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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