On Thu, May 9, 2013 at 3:36 PM, Fredericks, Chris <chris.frederi...@hp.com>wrote:
> I suspect the Office Ribbon wouldn’t have passed the "The Level 1 > Helpdesk Test" either – but Office hasn’t been a ‘fail’. And I am sure > that most of the initial ‘issues’ with Windows 8 will pass in time as users > learn it’s nuances.**** > > **** > > Needing to relearn Office for every version isn't exactly a 'pass' either. > Sometimes people have to make some effort to move out of their comfort > zone, embrace change and learn something new instead of expecting > everything to be obvious. The first time someone sits behind the steering > wheel in a car, it is not very intuitive on how to use the clutch to change > gears, or to even start the engine. Almost everyone needs to be taught how > to drive a car – does that mean that a motor vehicle is a ‘fail’? > WHen you buy a new car, you don't have to be taught to drive it again. > **** > > **** > > Everything I have read about why Windows 8 is a ‘fail’ seems a bit emotive > and most of the problems listed are very easily addressed with a little > research and learning. I suspect that safely driving a motor vehicle > requires more effort, learning and concentration than what is required for > Windows 8. If you can’t cope with Windows 8, please avoid driving a car > anywhere near me or my family. J**** > > **** > > Just my 2c worth and I am most definitely not trying to offend anyone. > It's not that you cannot cope, it's should you need to cope with change for its own sake. Or use a third party utility to restore functionality. > **** > > ** ** > > Cheers,**** > > Chris**** > > ** ** > > *From:* ozdotnet-boun...@ozdotnet.com [mailto: > ozdotnet-boun...@ozdotnet.com] *On Behalf Of *Ken Schaefer > *Sent:* Thursday, 9 May 2013 2:49 PM > > *To:* ozDotNet > *Subject:* RE: Is Surface really failing?**** > > ** ** > > Caller: "Hello. I can't find my Windows desktop"**** > > Helpdesk: Press the Windows Key and the letter D at the same time**** > > ** ** > > Caller: "No, I can't see my start menu."**** > > Helpdesk: Press the Windows Key**** > > ** ** > > You should try managing server 2012 via RDP sometime. It really is just 1 > pixel in the bottom left which is nearly impossible to click on unless your > RDP is full screen. **** > > ** ** > > What do you need on the Start screen on Windows Server 2012?**** > > ** ** > > Cheers**** > > Ken**** > > ** ** > > *From:* ozdotnet-boun...@ozdotnet.com [ > mailto:ozdotnet-boun...@ozdotnet.com <ozdotnet-boun...@ozdotnet.com>] *On > Behalf Of *David Connors > *Sent:* Thursday, 9 May 2013 2:13 PM > *To:* ozDotNet > *Subject:* Re: Is Surface really failing?**** > > ** ** > > On Thu, May 9, 2013 at 1:58 PM, David Burstin <david.burs...@gmail.com> > wrote:**** > > I am neutral about Windows 8, but what I do find annoying is that when > people voice their opinions they get labeled as 'haters'. While it's a > convenient way to dismiss other people's concerns, what you are basically > saying is "this doesn't bother me so it can't be legitimate and therefore > only reason you are saying it is because you are a troll/hater". Not a > great basis for a productive discussion imho.**** > > I agree. I have this game I play as a part of mentoring people working > for me on usability. I call it "The Level 1 Helpdesk Test". Whenever I see > something that is batshit crazy, I ask them to run it past The Level 1 > Helpdesk Test which involves:**** > > 1. Sitting at your PC pretending you're on level 1 helpdesk.**** > 2. Imagine you've just answered the phone and someone is ringing up > about the feature you've just shown off.**** > 3. Imagine the conversation with that person as you describe how to > use the feature.**** > > Windows 8 fails the level 1 help desk test in style.**** > > ** ** > > Caller: "Hello. I can't find my Windows desktop"**** > > Helpdesk: "Can you see a picture of Seattle or a mountain with desktop > written on it?"**** > > Caller: "Ummm... no, I think ... I can see a picture of Julia Gillard and > the weather in Paris, but I'm in Brisbane. Should I click on the purple box > about Victoria Beckham?"**** > > Helpdesk: "No, keep looking for a box with desktop written on it in tiny > writing."**** > > Caller: "Oh, I've found a flower with desktop written on it."**** > > Helpdesk: "That's your desktop. Click on that. BTW it is a flower today > but it might be a mountain or seattle tomorrow."**** > > Caller: "That's better, I can see Windows now." **** > > Helpdesk: "Is that all?"**** > > Caller: "No, I can't see my start menu."**** > > Helpdesk: "Oh, you were just at the start menu."**** > > Caller: "The boxes with Victoria Beckham?"**** > > Helpdesk: "Yes, that's it."**** > > Caller: "Where is it?"**** > > Helpdesk: "It is in the bottom left single pixel of your monitor." > Caller: "What's a pixel?"**** > > Helpdesk: "Nevermind, just move your mouse to the bottom left and you'll > see a start menu pop up."**** > > Caller: "Oh, I see. But when I move my mouse over the button it > disappears."**** > > Helpdesk: "Oh, you're not meant you click on it, you just move your mouse > to make it appear and then click on it without actually moving your mouse > over it."**** > > ** ** > > etc etc etc**** > > ** ** > > Fkn fail. **** > > ** ** > > Don't even start me on the Charms "Nothing can be shared right now" bar. * > *** > > ** ** > > You should try managing server 2012 via RDP sometime. It really is just 1 > pixel in the bottom left which is nearly impossible to click on unless your > RDP is full screen. **** > > ** ** > > What did they do in previous versions of Windows? **** > > ** ** > > Helpdesk: "If you want a document or program, click start."**** > > Caller: "Thanks!"**** > > *click***** > > ** ** > > David. **** > -- Meski http://courteous.ly/aAOZcv "Going to Starbucks for coffee is like going to prison for sex. Sure, you'll get it, but it's going to be rough" - Adam Hills
