Never taken anyone to the TIO but this is my suggestion...
1. Cancel the Credit Card.
2. Get new Credit Card.
3. When threatened by IINet, refer them to TIO complaint number.
4. Ignore any further mail etc from IINet.
5. Move on ...
Merry Xmas
On 17/12/2013 10:44 PM, Girish Madan wrote:
Hi,
Just wanted to ask if anyone had any experience in making a complaint
against iiNet to TIO.
I signed up on a 24 months Phone, ADSL and TV Combo at the start of
this year. After 10 months of over charging my credit card, faulty
hardware and extremely poor customer service, i've had enough and want
to cancel the contract.
Unsurprisingly, they want me to pay to cancel the contract even though
i've already been paying for the service that didn't work for a while.
Cheers
Girish
