Hi Martin/All,
I'm trying to get a clear idea of exactly what has happened here and
what the next steps will be.
I'll share more information with you as soon as I can.
I can tell you that previously under the Sun Contract model, that if you
purchase a Solaris 10 support contract it should not entitle you to
access patches for Solaris 8 & 9, but the opposite was not true (i.e. a
Solaris 8 contract would entitle you to patches for Solaris 9 & 10; the
logic being that you should be able to migrate/upgrade to a later
Solaris release and still be supported).
This policy was not strictly enforced however (i.e. a Solaris 10
contract did provide access to Solaris 8 & 9). What I'm trying to
determine now is what the policy is under Oracle and what has changed in
the past week, why and what the next steps will be.
Please note that you must have a support contract for each machine that
you are running Solaris on; if you have 3 boxes running Solaris 10, you
need 3 support contracts, not just a single contract to cover all of
them. If you have one Solaris 8, 9 & 10 box, then this still equates to
3 support contracts (or a contract that includes enterprise-wide
support, like the deprecated Solaris Everywhere contracts).
At the time when you purchase a contract you do provide information
related to the machine that you wish to purchase support for...
Best,
-Don
Martin Paul wrote:
Dennis Clarke wrote:
> Do you have a support contract for Solaris 8 and Solaris 9 also ?
As I said - the contract I'm talking about doesn't mention a Solaris
version anywhere (nor a term like "Solaris subscription" or else which
I can find on Sun's support site). It's well possible that some small
print somewhere includes restrictions. My point is no matter whether
it's an issue of something having been included which suddenly isn't
anymore, or something which has worked not working anymore because of
technical problems, I'd like to get notified about it.
Martin.
