I have a friend with road runner that is having a connectivity problem
(triad.rr.com) using OS 8.6 on a 7500 w/G3 upgrade

She had a problem connecting in April for a day and has not had a
problem since. Then this month she was off line for 2 days a few weeks
ago, then everything worked fine for a few weeks. Then 2 days ago she
was unable to connect till late last night. The modem has all the lights
on but she can't connect. RR told her it is her ethernet card (she is
using the built in ethernet in the 7500 using the RJ45 connector).

RR is trying to tell her she needs to replace her ethernet card.......

Will the ethernet connection act like that? Work for weeks and months
and then not work for a few days? Then work again then stop and then
work again?

Seems to me RR is trying to put the blame off themselves and on to her
computer. Currently she is back on line as the cable tech was going come
out at 1 and test her modem connection (which she can now say works as
she's online) and I was going to go out this morning, while it was not
connecting, and test the ethernet port with my laptop. No sense in my
testing it now that she is back on line........ it seems to work.....

Anyone seen anything like this before? Could the ethernet system in the
7500 be slowly going bad or do you RR is trying to just deflect the
blame? wouldn't the ethernet just quite and not work any more. She went
through all the normal things with RR's phone tech people, even getting
past the lower level helpers and to a tier 3 tech support person......
with them insisting it's the ethernet card.
--
Alan Miller
Underwater Photographer
http://home.earthlink.net/~uwphoto/
9600/233 w/ G3/400 XLR8 ZIF, 1.5 G RAM
eBay ID  uwphotoer
Live each day like it is your last because someday you'll be right.



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