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Sometimes you may have to end both acrotray AND acrord32.dll. Also, although we still see the problem, it is much less prevalent as we are current on all the critical updates. Did you try to save the file on the desktop and then double clicking on it? You will need to change the file name as you are saving it to something you can recognize. In the early going the problem went away after un-installing windows update for IE #813489. However, since this particular update had to do with security, many of our customers did not want to un-install it. Other customers that did not install the update did not have that problem at all. Good luck. Ciao for Now. Fadel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Maggie D Sent: Tuesday, September 02, 2003 1:55 PM To: [EMAIL PROTECTED] Subject: RE: [PDF] PDF files not opening The PDF list is a service provided by PDFzone.com | http://www.pdfzone.com __________________________________________________________________ Fadel, Thanks a lot for your help. I tried your suggestions and this is what I found: 1. The problem happens not just with Internet Explorer but also with Netscape. 2. I ended Acrotray process and I still have the same problem 3. I do not have any weird characters in the URL So, I am still stuck. Anyone else has a clue what could be causing this problem? Thanks Maggie At 02:01 PM 9/2/2003, you wrote: >The PDF list is a service provided by PDFzone.com | http://www.pdfzone.com >__________________________________________________________________ > >Hello Maggie, and Kathy: > >Here is what I know. > >On or about April 23, 2003, Microsoft had a critical update for Internet >Explorer browser (#813489), which had to do with security issues. > >If a server was using a binary write, AND had some weird characters in the >url (like : ; > <), the browser (which is trying to open the PDF file) would >try to use the url without some of the special characters, if it could deal >with it, the PDF displays. If it can't deal with it, it shows one of two >things: > >done on a blank browser screen, or >ERROR: file does not begin with %PDF. > > >The second possibility that I noticed (this is a personal observation, works >for me all the time but USE IT AT YOUR OWN RISK), (when the above update >#813489 is not the case), is that many times Acrotray is running as a >process (even though Acrobat (full or reader) is not running. >When I end the process, and confirm my decision after I get the warning, >then click on the PDF link, the file opens right away. > >To end the process (in a win2K environment): >right-click on the task bar, >choose task manager, >choose the middle tab (processes), >sort the processes (by clicking on image name) from a-z, >you should see one of the first processes is called: acrotray. >highlight that process and then click on the end-process button, >agree to the warning. >Try to click on the PDF link again. > >Good Luck to all. I believe the second one will work. > >Also, if the problem is related to the first issue (the IE update #813489), >we have noticed that if you right-click on the link and choose to save the >file to your local drive (or desktop so that you can test it in a hurry) >that also works. > >Finally, if indeed the web-developer was using special characters and using >a binary write to the client's browser, then he/she can modify his/her code >to use some other method and/or no special characters. > >We had this issue open with Microsoft from May 1st until just a few weeks >ago. > >Ciao for Now. > >Fadel F Iskander > > > > > > >We've been trouble-shooting the same problem for a couple of weeks with no >clear solution so far. Sure hope someone out there has the answer! > > >I ran into this problem on numerous occasions and I can't figure out how to >fix it. >Once I upload the PDF file to the web and someone else goes to open it, the >files doesn't open. It just comes up with blank page. The browser says >DONE on the bottom. >I am able to open it though. Anyone has an idea what causes this behavior? > >Maggie > > > > > >To change your subscription: >http://www.pdfzone.com/discussions/lists-pdf.html To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html
