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Bob, Fadel & Maggie, I tried both of your Acrotray.exe suggestions and like Maggie, it still seems to be doing the same thing. I too can't see anything unusual in the url. If we copy the url, bring up a new IE screen and paste the address, the document comes up immediately. Maggie and I both appreciate your help. I've also tried changing the Registry Editor target. That solved the problem but I was then unable to get documents to open in Acrobat 6.0 Pro for editing purposes. Any other thoughts? Thanks, Kathy -----Original Message----- From: Robert Williams [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 02, 2003 1:38 PM To: [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: RE: [PDF] PDF files not opening The PDF list is a service provided by PDFzone.com | http://www.pdfzone.com __________________________________________________________________ Kathy, I believe that Fadel's suggestion to turn off Acrotray is a good one. However rather than turning off this service try lowering it's priority. Here's how: Cntl-Alt-Del and open the Task Manager Click on the Processes tab Find Acrotray.exe (manually search the list) Right click on Acrotray.exe in the drop down box select Set Priority Change the Priority from Normal to Below Normal Try to click on the PDF link again. This may work and doesn't completly turn off the service. The second possibility that I noticed (this is a personal observation, works for me all the time but USE IT AT YOUR OWN RISK), (when the above update #813489 is not the case), is that many times Acrotray is running as a process (even though Acrobat (full or reader) is not running. When I end the process, and confirm my decision after I get the warning, then click on the PDF link, the file opens right away. To end the process (in a win2K environment): right-click on the task bar, choose task manager, choose the middle tab (processes), sort the processes (by clicking on image name) from a-z, you should see one of the first processes is called: acrotray. highlight that process and then click on the end-process button, agree to the warning. Try to click on the PDF link again. Good Luck to all. I believe the second one will work. Bob Williams ERS Info. Services Division 202-694-5053 [EMAIL PROTECTED] www.ers.usda.gov >>> [EMAIL PROTECTED] 9/2/03 12:47:56 PM >>> The PDF list is a service provided by PDFzone.com | http://www.pdfzone.com __________________________________________________________________ We've been trouble-shooting the same problem for a couple of weeks with no clear solution so far. Sure hope someone out there has the answer! -----Original Message----- From: Maggie D [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 02, 2003 10:13 AM To: [EMAIL PROTECTED] Subject: [PDF] PDF files not opening The PDF list is a service provided by PDFzone.com | http://www.pdfzone.com __________________________________________________________________ I ran into this problem on numerous occasions and I can't figure out how to fix it. Once I upload the PDF file to the web and someone else goes to open it, the files doesn't open. It just comes up with blank page. The browser says DONE on the bottom. I am able to open it though. Anyone has an idea what causes this behavior? Maggie To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html To change your subscription: http://www.pdfzone.com/discussions/lists-pdf.html
