James,
Looks like either she, her packer, or the person who sold her the shipping
messed up. Anything going out of country would need a packing slip/explanation
on the outside of the box. This isn't your fault, and you shouldn't pay for it.
I'm not entirely convinced she should pay for it either. . . . whoever sold
her the shipping should have noted it was to a different country and told her it
would need a description on the outside.
It sounds to me as if your package never made it past customs because of
this. Did the seller (assuming ebay) list it as 'will ship internationally'?
If so, this pretty much assumes that she has experience/knowldge doing so, and
SHE is responsible for the re-shipping, not you.
All this theory may be worth an Australian penny though (see other recent
threads). She may decide that it's your duty to pay . . . if so, maybe it's
best to suggest to her to meet you half way on it.
Just my $0.02 (American of course)
Illinois Bill
jmadams wrote:
> My excitment at finding a Winder for my KR10, has taken a bashing. I
> received an email from the sender saying she had had it returned by the
> receiver's (Me) shipping department as 'refused - returned to sender' as
> there was no invoice or customs declaration. She was pissed that she had to
> repack and reship and expected me to fork out for postage and insurance
> again.
>
> I received the following email (edited) as managed to rebuild my system
> after nearly loosing my HD after a virus attack.
>
> James, I have the box with the winder which was returned marked "need Custom
> Invoice, Value & Description" written on the box. What do you want to do?
> Loreen
>
> Am I correct that it was Canadian Customs that returned the package, and if
> so the shipper should pay the postage and insurance.
>
> James
>
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