Apparently it is since she is refusing to acknowledge that the mistake was on
her end. If you read the post you'll notice that her attitude is that she
doesn't care
what the relevant facts are, only her facts, which amount to:
She mailed the item.
It came back.
Obviously it's "James's company's fault".
So she's not responsible.
Since it's an international sale it will be damned difficult to get
satisfaction
from her. Although I may not have all the facts, I've read everything that
James
posted about this. It seems to me that she is trying to build a case to
avoid the
consequences of bad feedback on e-bay. Possibly also the requirement for
returning
James's money if he won't pony up the additional postage. Then again maybe
I'm just cynical.
At 01:24 AM 7/18/2001 -0500, Chris Brogden wrote:
>On Tue, 17 Jul 2001, jmadams wrote:
>
> > To: James Adams
> > Sent: Tuesday, July 17, 2001 4:38 PM
> > Subject: Re: Ricoh Winder
> >
> > James,
> > What do you want to do about the Ricoh Winder that your company refused and
> > was sent back to me. I can't be responsible for shipping costs.
> > Loreen
>
>If Canada Customs refused the winder because it was improperly shipped,
>then you probably need to write her a nice, polite note explaining this in
>explicit detail. It's not your fault that she shipped it improperly. It
>may not be hers, either, but in that case she should seek redress from the
>post office, not from you. If she complains to the post office that no
>one told her that her package needed a customs form, she can probably get
>them to spring for the cost of the postage. Even if she can't, it's not
>your problem.
>
>chris
>
>-
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