Derby, While my experience was not as long and drawn out as yours, I had an order that took longer than it should have and I had to call to find out what was going on. About a year ago I ordered a used lens and got the same excuse that it was not working correctly after waiting for it for over a week. In your case I believe that what really happened is that they sold the F300/4.5 to someone else. Perhaps it was a walk-in sale or a phone order came in first. Either way they did not have it any longer. It does not make any sense that the lens was not in working condition. I am sure they tested it pretty well before they bought it from another individual.
I am also guessing that the FA50 macro was sold to someone else before they could ship the second order. So they used excuse number 2 (lost in shipment). I think that as long as the item is on the shelf, first with cash will get it. So walk in sales will get the item if it had not been pack and shipped. This is only my gut feeling about Adorama. I have no proof of this. Perry. On 1/9/06, Derby Chang <[EMAIL PROTECTED]> wrote: > > Adorama has been more than ok for me in the past. But my recent order > was pretty tortuous. > > * 20 Oct - I place an order for an FA50mm macro, and an F300/4.5 from > the used department. > > * The order is placed in the middle of a Jewish holiday. That's fine, > that was well signposted on their homepage. No more progress until Oct 26. > > * After the holiday, Adorama shuts down to put in a new ordering system. > Sigh. Still no progress. > > * Nov 2 - I receive an email saying the F300 doesn't seem to be working, > so they take it off the order. I agree with that, except I would have > liked the option to take it as is, get a price break, and see if I can > get it fixed locally. Oh well. I add a Sigma EX DG 20/1.8 to make the > order worthwhile (I don't really need the 50mm but I figured it might be > a nice walking around lens). The speed of the Sigma intrigues me, and > I've read good things about it. > > * A rep (Tobias) emails me politely that day and tells me that they have > combined the order successfully. I wait. > > * Nov 14. I receive a very terse email from Jack (and I quote the > capitals...) "Hi, Derby, PLEASE Call US". I email back asking what is > the problem. No reply. > > * Nov 16 - I much prefer emailing because of the time difference from > Sydney, but after a few phone chases, I finally reach Jack. He tells me > the FA50 and the Sigma were lost in transit (!). I don't understand > because I can still see the FA50 on the website. Anyway, he says they > can send a replacement Sigma but it is on back order. I reluctantly agree. > > * Nov 23 - I email back asking if there is an update. No reply > > * Dec 11 - Still no reply. I send another email asking for an update. > This time I say if it isn't likely to be available by Xmas, I'd like to > cancel my order. The FA50 is mysteriously still listed on the website. > > * Dec 12 - I receive another terse email from Jack. > > WE HAVE TRY'D CALLING YOU > IN REFRENCE TO YOUR EMAIL > PLEASE CALL US BACK > THANKS MUCH > > Adorama should have both my home and work number. If they called at > home, they could have left a message. If they called at work, they would > have gotten Reception, and also leave a message. I received no messages. > > * Dec 12-14 - I call a few times, but only get Jack's voicemail. > > * Dec 14 - I finally get an email from Jack - "STILL ON BACK ORDER" > > * Jan 04 - Finally, an automated shipping notice saying the Sigma is on > its way pops in my Inbox. > > * Jan 9 (today) - I get the lens in my hands. > > Now, I'm not griping about the two holidays and the stocktake downtime. > But the responsiveness of the customer service leaves something to be > desired. > > Has anyone else had this experience from Adorama recently? > > Derby > > > > -- > [EMAIL PROTECTED] > http://members.iinet.net.au/~derbyc > > -- <----------------------------------------------------> Perry Pellechia Primary email: [EMAIL PROTECTED] Alternate email: [EMAIL PROTECTED] Home Page: http://homer.chem.sc.edu/perry <---------------------------------------------------->
