Good to hear the 'rest of the news' as Paul Harvey would say.
thanks for posting.
I too have delt with B+H for many years with no issues.
Kenneth Waller
http://www.tinyurl.com/272u2f
----- Original Message -----
From: "P N Stenquist" <pnstenqu...@comcast.net>
Subject: Message from Henry Posner, Part I
'm forwarding this message to allow Henry to be heard. He sent it to
me and asked me to pot it on the list. It in no way reflects any
opinions of my own. I have none:-). I'm sending it in two parts, as
it's too large a file for the list.
Paul
I am sorry Igor is disappointed by our response to the customer who
thought he was buying two $250.00 speakers due to an inadvertent error
on our site. Any customer knowledgeable about the product would have
immediately recognized there was an error. I am sorry too Igor did not
find my reply sufficiently apologetic, but the flip side of this coin
is the customer in question, knowing there was an error, nevertheless
wanted two for the price of one and when we declined to accede to his
request attempted to apply leverage to us via his public complaints.
What are the ethics of a customer who wants two for one, knowing what
he knew in the first place?
@P. J. Alling
I've never had a problem with B&H personally but the attitude does
bother me. I do however have a problem with their attitude. Even if
they mad a mistake, what they've done is still against NY State law.
Respectfully, I believe P. J. Alling is mistaken and our action in
this matter are not at all against NY state law. We have a team of in-
house lawyers who know pretty much everything we do in matters of this
nature and would certainly have stopped us were we violating the law.
Tom C
The disclaimor ... would probably not hold up under the law.
As above -- the disclaimer was written by our in-house lead counsel
and will certainly hold up.
@Igor
On a different subject, - I am rather annoyed by the recent thing
that B&H (and a few other resellers, including Adorama, Buydig,
Amazon, etc.) started doing when they do not show the price on their
website until you add the item to the shopping cart.
Some of them say that it dictated by the manufacturer not allowing
them to display low prices. I am not sure if that's all true, - but
that sounds like a bunch of bologna.
Does anybody know if there is any substantial reason behind that game?
In fact I do. It is not bologna. It's the manufacturer's MAP
agreement. MAP = Minimum advertised price. This dictates the lowest
price we can advertise and what we may and may not do in print or
online when the selling price is below the MAP price. Retailers who've
told you, "it dictated by the manufacturer not allowing them to
display low prices," are telling you the complete truth.
@Tom C
it is still a matter of false and misleading advertising.
I believe you are mistaken. It was an inadvertent error. Saying it was
"false and misleading" implies it was done purposely with intent to
mislead or defraud. It was an inadvertent error.
@P N Stenquist
"I've been working with B&H for many years and with 47th Street Photo
before them, which I believe was owned by the same group.
I've only been with B&H for 15 years, but as far as I know the owners
of B&H and the owners, then or now, of 47th St Photo are unrelated.
@Boris Liberman
B&H has a small warehouse under our Manhattan store and our main
warehouse is in Brooklyn. We're working on a program to distinguish
store stock from Brooklyn warehouse stock for our web site. Any store
customer who wants to buy an item that's only in stock in the Brooklyn
warehouse should be offered free shipping to any address in the
"lower-48" states.
@Igor Roshchin
"Did B&H offer him to honor the wrong price if he pulls off his
review..."
We did not. That would be unethical and would also violate
resellerrating's rules. The review in question was written by
"Polymistis." He apparently edited it so it's reverted to "Pending"
status. It will reappear when it shifts off
pending again.
@Tom C "It's a stretch to think B&H reads the PDML"
Stretch away. :-)
"the next time a PDML member has a problem with a retailer, that after
the thread goes a while..."
We are ALWAYS concerned when a customer has a problem and as B&H's
customer ombudsman (Not water carrier) I take a personal interest in
resolving such difficulties with a minimum of red tale whenever
possible.
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