On Jan 31, 2010, at 10:29 PM, P. J. Alling wrote:
> On 1/31/2010 7:14 PM, paul stenquist wrote:
>> On Jan 31, 2010, at 6:29 PM, P. J. Alling wrote:
>>
>>
>>> I understand where B&H is coming from. However now I don't know if I can
>>> take any contract they make seriously. Right now for example Staples.com
>>> has the HP B8550 printer on sale for half price. Before if B&H had the
>>> same deal I would have had no hesitation to buy the same item from them,
>>> now I can't afford to believe them. I don't think B&H is dishonest
>>> exactly, but if they made a mistake, I don't know what I'd get, maybe I'll
>>> get half a printer, (OK that's being silly), but really I don't know how
>>> they'd handle it. Maybe they'd send me a different printer selling for the
>>> amount I authorized, (which depending on what they sent might amount to
>>> half a printer), since they seem to be able to change contracts at whim.
>>> Sure the disclaimer is they'll take it back at no cost to me, but what a
>>> pain in the ass that would be. I guess I'll still buy from B&H iif their
>>> price isn't too much lower than the competition.
>>>
>>>
>> Nonsense. B&H's record speaks for itself.
>> Paul
>>
>
> Yes it does, they made a "contract", and when they discovered their mistake
> they reneged, because they could.
>
> Once again; if I see a deal on B&H[s web site, that looks too good to be
> true, how will I know if it's legitimate or a mistake?
>
> How will I know if they will honor it?
>
> If it;s a mistake, and they decide not to honor it, will they simply ship me
> something /like/ what I ordered and leave it to me to complain and ship it
> back, rather than notifying me of the situation and give me a choice?
>
> I only have one data point, for when things don't go smoothly. It doesn't
> inspire confidence.
>
Much ado over nothing.
>
>>> On 1/31/2010 2:58 PM, P N Stenquist wrote:
>>>
>>>> 'm forwarding this message to allow Henry to be heard. He sent it to me
>>>> and asked me to pot it on the list. It in no way reflects any opinions of
>>>> my own. I have none:-). I'm sending it in two parts, as it's too large a
>>>> file for the list.
>>>> Paul
>>>>
>>>> I am sorry Igor is disappointed by our response to the customer who
>>>> thought he was buying two $250.00 speakers due to an inadvertent error on
>>>> our site. Any customer knowledgeable about the product would have
>>>> immediately recognized there was an error. I am sorry too Igor did not
>>>> find my reply sufficiently apologetic, but the flip side of this coin is
>>>> the customer in question, knowing there was an error, nevertheless wanted
>>>> two for the price of one and when we declined to accede to his request
>>>> attempted to apply leverage to us via his public complaints. What are the
>>>> ethics of a customer who wants two for one, knowing what he knew in the
>>>> first place?
>>>>
>>>> @P. J. Alling
>>>> I've never had a problem with B&H personally but the attitude does bother
>>>> me. I do however have a problem with their attitude. Even if they mad a
>>>> mistake, what they've done is still against NY State law.
>>>>
>>>> Respectfully, I believe P. J. Alling is mistaken and our action in this
>>>> matter are not at all against NY state law. We have a team of in-house
>>>> lawyers who know pretty much everything we do in matters of this nature
>>>> and would certainly have stopped us were we violating the law.
>>>>
>>>>
>>>> Tom C
>>>> The disclaimor ... would probably not hold up under the law.
>>>>
>>>> As above -- the disclaimer was written by our in-house lead counsel and
>>>> will certainly hold up.
>>>>
>>>> @Igor
>>>> On a different subject, - I am rather annoyed by the recent thing
>>>> that B&H (and a few other resellers, including Adorama, Buydig,
>>>> Amazon, etc.) started doing when they do not show the price on their
>>>> website until you add the item to the shopping cart.
>>>> Some of them say that it dictated by the manufacturer not allowing
>>>> them to display low prices. I am not sure if that's all true, - but
>>>> that sounds like a bunch of bologna.
>>>> Does anybody know if there is any substantial reason behind that game?
>>>>
>>>> In fact I do. It is not bologna. It's the manufacturer's MAP agreement.
>>>> MAP = Minimum advertised price. This dictates the lowest price we can
>>>> advertise and what we may and may not do in print or online when the
>>>> selling price is below the MAP price. Retailers who've told you, "it
>>>> dictated by the manufacturer not allowing them to display low prices," are
>>>> telling you the complete truth.
>>>>
>>>> @Tom C
>>>> it is still a matter of false and misleading advertising.
>>>>
>>>> I believe you are mistaken. It was an inadvertent error. Saying it was
>>>> "false and misleading" implies it was done purposely with intent to
>>>> mislead or defraud. It was an inadvertent error.
>>>>
>>>> @P N Stenquist
>>>> "I've been working with B&H for many years and with 47th Street Photo
>>>> before them, which I believe was owned by the same group.
>>>> I've only been with B&H for 15 years, but as far as I know the owners of
>>>> B&H and the owners, then or now, of 47th St Photo are unrelated.
>>>>
>>>> @Boris Liberman
>>>> B&H has a small warehouse under our Manhattan store and our main warehouse
>>>> is in Brooklyn. We're working on a program to distinguish store stock from
>>>> Brooklyn warehouse stock for our web site. Any store customer who wants to
>>>> buy an item that's only in stock in the Brooklyn warehouse should be
>>>> offered free shipping to any address in the "lower-48" states.
>>>>
>>>> @Igor Roshchin
>>>> "Did B&H offer him to honor the wrong price if he pulls off his review..."
>>>> We did not. That would be unethical and would also violate
>>>> resellerrating's rules. The review in question was written by
>>>> "Polymistis." He apparently edited it so it's reverted to "Pending"
>>>> status. It will reappear when it shifts off
>>>> pending again.
>>>>
>>>> @Tom C "It's a stretch to think B&H reads the PDML"
>>>> Stretch away. :-)
>>>> "the next time a PDML member has a problem with a retailer, that after the
>>>> thread goes a while..."
>>>> We are ALWAYS concerned when a customer has a problem and as B&H's
>>>> customer ombudsman (Not water carrier) I take a personal interest in
>>>> resolving such difficulties with a minimum of red tale whenever possible.
>>>>
>>>>
>>>
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> \viewkind4\uc1\pard\f0\fs20 I've just upgraded to Thunderbird 3.0 and the
> interface subtly weird.\par
> }
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