It is not unreasonable for a customer to purchase electronics items at a 50% discount. I receive numerous advertisements of such on a daily basis from a variety of online electronic retailers.
If I found it on B&H's website I would take it at face value. To imply the customer knowingly tried to take advantage of B&H and then tried to leverage the sale by posting on resellers rating is an insult to the customer. If I made a major purchase error, would the seme leniency be shown with me, unless I met the letter of the return policy? If I remember correctly, the terms of the sale were already something like no refunds, no cancellations. It seems B&H wants it both ways. We're not talking about a misplaced decimal point, a $500 item selling for $50 dollars. The price differential was in the realm of believable. B&H had a choice when they discovered their own mistake. They could be penny ante about it ($250 maybe less considering their cost) and not honor the contract - or they could fulfill the contract, take a very minor hit, and have made a satisfied customer who would likely continue to purchase from them, not to mention avoiding the negative public relations. It seems to me that resellers ratings was working just like it's supposed to until the negative comment was deleted. As Peter said it does not inspire confidence. The justification offered by Henry and the response to the numerous remarks posted here also strike me as being in poor form. I have previously shopped at B&H with no concerns. Now I will think twice about it, or more likely not at all. Tom C On Sun, Jan 31, 2010 at 11:51 PM, William Robb <war...@gmail.com> wrote: > > ----- Original Message ----- From: "paul stenquist" > Subject: Re: Message from Henry Posner, Part I > > > >>> I only have one data point, for when things don't go smoothly. It >>> doesn't inspire confidence. >>> >> >> Much ado over nothing. >>> > > If you think reneging on a contract is nothing, I guess. > > William Robb > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
