On Fri, Feb 5, 2010 at 4:30 AM, Anthony Farr <farranth...@gmail.com> wrote: > Also in that context, it's totally out of line for the store to turn > around and blame the customer for those losses, the deals didn't have > to be offered in the first place. > > Then, is a customer who hops from one store to another and buys only the loss > leader but never the upsize a bad customer? > <snip> > If the business model for loss-leaders > isn't working for a store, then they > need to remedy it, not demonize > customers who accept the offers. > > In essence - an unprofitable transaction is the result of the business > practice that led up to it, not the customer who entered into it. >
Anthony, Your post reminds me of something I've experienced in airports recently. Yesterday evening, I walked past a gate that was getting ready to board (this was Delta Airlines but I've heard this from United as well)... 'We have a very full flight today and would like to make an ontime departure. It's important that travelers board the plane, stow their luggage and belongings, and be seated. We ask that you stow your larger items like roller bags in the overhead bins, leaving the space at your feet for smaller items. If you bring an item on board that is too big to fit in an overhead bin, this will cause additional congestion in the aisle and the bag will need to be carried to the front of the plane and then stowed with the rest of the cargo. The number one reason for late departures is because travelers delay departure by not handling their carryon items properly.' WHAT??? The CUSTOMER is responsible for late departures? Who decided to change their policy and charge an exhorbitant fee to check luggage, so that now 70% of the passengers bring the larger carrier on bags into the passenger compartment? THE AIRLINE. It's they that have caused the congestion and lack of space in the overhead bins, the confusion while travelers wander back and forth searching for a place to put their bag, blocking the aisle no where near their assigned seat, and consequent late departures. THOSE NAUGHTY PESKY CUSTOMERS! So I check my bag and then put my laptop in the overhead bin, so I have room at my feet. What do you think happens? The flight attendant, frantically searches for space in the overheads, sees my laptop, asks whose it is, and then asks me if I would mind stowing it under the seat in front of me. To that I say 'No, I've already checked my large bag underneath (often having to pay to do so). I shouldn't have to pay to check my bag and then ALSO give up the space around my feet. You want me, the person that has paid to check their luggage, now sacrifice my comfort for the sake of customers who chose not to pay. It's the airlines policy of charging for checked luggage that is the problem and that's why there's not enough space'. Anyway when I walked by the gate and heard that announcement, I stopped and told three guys waiting to board that "Did you hear that? It's all your fault they're going to be late". They laughed. Tom C. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
