I, too, have had completely satisfying experience with C.R.I.S.. What is the "pesky focusing screen" issue you referenced?
Thanks! Jack --- On Sat, 1/29/11, Jim King <jamesk8...@mac.com> wrote: > From: Jim King <jamesk8...@mac.com> > Subject: Pentax/CRIS Customer Service > To: pdml@pdml.net > Date: Saturday, January 29, 2011, 7:50 AM > I documented my stupid actions which > resulted in damage to my K-5 here: > http://forums.dpreview.com/...forums/read.asp?forum=1036&message=37414995 > > I sent the camera to Pentax-CRIS for repair and have been > following the repair status on their website. Their estimate > of $250 to make things right made me cringe! > > Today I got a phone call out of the blue from Pentax-CRIS > advising that upon inspection of the camera, they found > sensor stains, and will send me a new replacement camera at > no charge! (I asked them to do that pesky focusing screen > replacement for me on the new body, so I will have that cost > to bear, but what a great outcome for me!) > Interestingly, I had tested my K-5 shortly after the sensor > stain issue blew up and did not find any evidence of that > problem. Evidently they can do a more thorough inspection > job in their shop than we can do in the field. > > Don't let anyone convince you that Pentax USA doesn't > support their customers. I've made several lens and camera > service work requests of them over the last 10 years, and > they have (almost) always come through for me. I'm sure that > some of you (are you reading this, Joe Tainter?) have not > had the same good results as I have, but I can only report > based on my own experience. > > Jim King > jamesk8...@mac.com > > > > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
