How rude!! Needs some really FIRMware! Jack
--- On Sat, 1/29/11, David J Brooks <pentko...@gmail.com> wrote: > From: David J Brooks <pentko...@gmail.com> > Subject: Re: Pentax/CRIS Customer Service > To: "Pentax-Discuss Mail List" <pdml@pdml.net> > Date: Saturday, January 29, 2011, 8:42 AM > On Sat, Jan 29, 2011 at 11:39 AM, > Jack Davis <jdavi...@yahoo.com> > wrote: > > I, too, have had completely satisfying experience with > C.R.I.S.. > > What is the "pesky focusing screen" issue you > referenced? > > When you change lenses, it sticks its tongue out at you > > Dave > > > > Thanks! > > > > Jack > > > > --- On Sat, 1/29/11, Jim King <jamesk8...@mac.com> > wrote: > > > >> From: Jim King <jamesk8...@mac.com> > >> Subject: Pentax/CRIS Customer Service > >> To: pdml@pdml.net > >> Date: Saturday, January 29, 2011, 7:50 AM > >> I documented my stupid actions which > >> resulted in damage to my K-5 here: > >> http://forums.dpreview.com/...forums/read.asp?forum=1036&message=37414995 > >> > >> I sent the camera to Pentax-CRIS for repair and > have been > >> following the repair status on their website. > Their estimate > >> of $250 to make things right made me cringe! > >> > >> Today I got a phone call out of the blue from > Pentax-CRIS > >> advising that upon inspection of the camera, they > found > >> sensor stains, and will send me a new replacement > camera at > >> no charge! (I asked them to do that pesky focusing > screen > >> replacement for me on the new body, so I will have > that cost > >> to bear, but what a great outcome for me!) > >> Interestingly, I had tested my K-5 shortly after > the sensor > >> stain issue blew up and did not find any evidence > of that > >> problem. Evidently they can do a more thorough > inspection > >> job in their shop than we can do in the field. > >> > >> Don't let anyone convince you that Pentax USA > doesn't > >> support their customers. I've made several lens > and camera > >> service work requests of them over the last 10 > years, and > >> they have (almost) always come through for me. I'm > sure that > >> some of you (are you reading this, Joe Tainter?) > have not > >> had the same good results as I have, but I can > only report > >> based on my own experience. > >> > >> Jim King > >> jamesk8...@mac.com > >> > >> > >> > >> > >> -- > >> PDML Pentax-Discuss Mail List > >> PDML@pdml.net > >> http://pdml.net/mailman/listinfo/pdml_pdml.net > >> to UNSUBSCRIBE from the PDML, please visit the > link > >> directly above and follow the directions. > >> > > > > > > > > > > > > -- > > PDML Pentax-Discuss Mail List > > PDML@pdml.net > > http://pdml.net/mailman/listinfo/pdml_pdml.net > > to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. > > > > > > -- > Documenting Life in Rural Ontario. > www.caughtinmotion.com > http://brooksinthecountry.blogspot.com/ > York Region, Ontario, Canada > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link > directly above and follow the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
