Hamid, It looks to me like Bob chose this group rather than direct contact (phone or email) to Altium or via their forum (where the support bods and the developers are very active). His choice - not a reflection on the support Altium are giving. If you have not seen the level of involvement by a wide selection of Altium people in supporting their product via their forum then I would suggest it might be worth your time having a look over the archive. You would have to register and I know that this will be uncomfortable for some for some reason. But your statements on Altium support don't really match what is happening elsewhere.
Bob has options other than this forum. Turning his use of this forum into a slag against Altium support seems a bit weird to me. Does anyone else, that is also a member of the Altium forums, find Hamid's statements at least a little unfair? regards, Ian On 03:01 AM 18/01/2006, Hamid A. Wasti said: >Bob Wirka wrote: > > > I've now spent a week with AD6 and, in general, am pleased with the > > product. Have some questions, however, and would appreciate any help > > offered. > >Bob, > >I am really interested in learning about AD6 -- both the advantages and >the problems, especially from the perspective of someone migrating from >99SE. That is why I really appreciate your sharing this problem with us >(or me at least). However, I can't help but notice that someone with a >couple of weeks old $3K software has been cut loose by Altium and has to >seek answers on a forum rather than calling up Altium. The problem is >clearly a bug; either in the code (does not do what told), software >design (designed to do the wrong thing) or in the documentation (does >not communicate how to do it). Where is support from Altium? > >Having to turn to fellow users for any and all help is an acceptable and >even expected path for a 5 year old orphaned software, but for the >latest and greatest things from Alitum... that does not sit well with me. > >Hamid ____________________________________________________________ You are subscribed to the PEDA discussion forum To Post messages: mailto:[email protected] Unsubscribe and Other Options: http://techservinc.com/mailman/listinfo/peda_techservinc.com Browse or Search Old Archives (2001-2004): http://www.mail-archive.com/[email protected] Browse or Search Current Archives (2004-Current): http://www.mail-archive.com/[email protected]
