I am not a customer, but it seems to me, from the negative post storm here, that the company is full disaster recovery mode.
I'd imagine that, if they got hacked, they recovered only to be hacked again. Now, they are most likely trying to disable passwords to avoid being hacked yet again. I am not sure what/how a little company could do differently, except maybe out of band email to customers - how would the customers read it when everything is on-line. Yahoo/others certainly handled similar situation differently - letting other's access customer accounts rather than bringing the service down. I am not sure what is the right answer to full public service outage like this - perhaps having own independent disaster recovery plans. I would imagine that having own domain and MX redirect to the service provider with local or other cloud backup for address books and email could work. Then again it all depends on what the actual disaster looks like. Just saying after reading so many negative comments here. How would you handle things differently? How would you email or call hundreds of thousands customers with 10-ish employee, 5 of which are technical and 3 phones and no account data on-line? -T On Oct 9, 2017 5:08 AM, "David Fleck" <david.fl...@mchsi.com> wrote: > On Sun, 2017-10-08 at 12:14 -0700, Ken Stephens wrote: > > I got into my email with my cpanel password. This is different from > > my old aracnet.com password. > > > Did you have a pre-existing cpanel account? If the systems don't accept > my aracnet password, I don't see how to go about setting a new one. > > Not sure that I want to, anyway. Given this occurrence of this severe a > user support debacle, I'm not very inclined to continue business with > them (after 16 years...) > > -- > David Fleck <david.fl...@mchsi.com> > _______________________________________________ > PLUG mailing list > PLUG@lists.pdxlinux.org > http://lists.pdxlinux.org/mailman/listinfo/plug > _______________________________________________ PLUG mailing list PLUG@lists.pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug
