Sacha Chua <[EMAIL PROTECTED]> writes: > Jan Alonzo <[EMAIL PROTECTED]> writes: > >> I think a followup "Thank you" doesn't hurt. It also signifies the >> end of the thread thereby not leaving the thread in a "hanging" >> state. > > Hanging threads are okay. > > "Thank you" is useful if it clearly indicates that the problem has > been solved, preferably with notes about helpful tips and resources. > Mentioning "solution" or "solved" in the message body or subject line > will also make it easier for other people to search for solutions > later on.
Apologies for not being clear but this is what I was implying. Adding a "SOLVED" keyword to the subject line and a brief summary of the solution would be ideal. > > However, it is often hard to tell the difference between "Thanks! That > solved my problem" and "Thanks for replying". It is the latter that > gets on other people's nerves, I guess, as people who send such > thank-you messages sometimes send thank-you replies to each leaf of > the thread tree. Such thank you messages also look too much like "me > too" messages, so... Anyway, these thank-yous are best sent through > private e-mail, I think. Yup. Not only 'Thank You'(s) but also other personal comments (i.e 'me too'). But reality is that it's not easy to enforce this rules. The best way that I can think of would be to tag the subject line with an 'OT' so Bob, master of OT filters, can easily drop (or score down) those messages. Cheers, -- Jan Alonzo <[EMAIL PROTECTED]>
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