On Wed, 25 Mar 2020 13:26:07 -0700 (PDT)
Rich Shepard <rshep...@appl-ecosys.com> dijo:

>On Wed, 25 Mar 2020, Keith Lofstrom wrote:
>
>> A high level of forbearance will be required, because social cues
>> will be absent, and many of us are socially inept even with F2F
>> interactions.
>...
>> Lesson learned: In a F2F situation, listener facial expression
>> changes would have restructured my hypothetical comment on the fly;
>> perhaps none of us would have noticed. Online, in a user group with
>> a high proportion of Asperger and social-isolate personalities,
>> Things Could Get Bad.

>Years ago I studied NLP (neuro-linguistic programming) and learned
>(among other things) that about 60% of communication is non-verbal. I
>think your concerns would be alleviated if most (preferably all)
>video/web conference participants could be seen as well as heard.
>
>I think that adding visual cues to audio ones is necessary now with the
>Covid-19 pandemic and will likely remain a prominent business and
>social tool once life re-stabilizes to whatever new normal it achieves.
>
>It's like teaching a university class or giving a presentation at a
>professional meeting. When you see eyes glaze or audience attention
>wandering you change your presentation on the fly to improve your
>communication with them.

+1 for yours and Keith's observations. And I should add that when the
audio signal is converted to electricity at one end and then back to
audio at the other, a huge percentage of the frequency is lost, which
is why it's much more difficult to understand over a telephone than in
person. There's a reason for the existence of catch-phrases like 's as
in Sam,' and 'f as in Frank.'

At Portland State Department of Applied Linguistics they have a
classroom equipped with half a dozen cameras which they use as an aide
for teaching people how to teach. It's all about the feedback, folks.
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