On Thu, Oct 14, 2010 at 12:38 PM, captain_claw <ryanc...@gmail.com> wrote:
> > > On Thu, Oct 14, 2010 at 10:40 AM, Matt Hayes <domin...@slackadelic.com>wrote: > >> On 10/13/2010 10:17 PM, Alberto Lepe wrote: >> >>> Yes Matt, I agree with you. >>> >>> However, for some reason a customer is complaining that some people are >>> receiving several copies (in one case up to 15 copies) with exactly the >>> same content, when he/she sent just one mail. >>> >>> I thought at the beginning it may be a problem with his mail client but >>> after checking the logs I didn't see anything strange but those repeated >>> lines. >>> >>> I now understand that those repeated logs are normal as the filter is >>> re-injecting them into postfix. The only irregular thing I saw is that >>> his/her mails are being marked as SPAM (but not rejected), which then >>> are sent to quarantine. As far as I know, I have to manually "release" >>> them from quarantine in order to be send, right? >>> For now, I use those emails in quarantine to adjust the values of >>> spamassassin until I can reach some comfortable setup in order to start >>> blocking emails. >>> >>> Is there any other way I could analyze the "duplicated mails" problem? >>> >>> Thanks again. >>> >> >> >> What email client is the client using? >> >> -Matt >> > > If you find that the problem is only on that user, I think you have to > check his/her email client. if it's M$ outlook/express kindly check the > pst/dbx file size of the user. cases that the MUA reaches its max size of > 2gb (for M$ outlook 2003 below) the tendency is MUA can't write additional > entry to pst/dbx and thus it remains to outbox. So if the users tries to > send/receive the MUA re-send it to the recipient co'z the MUA assumed that > there is still mail seating on the outbox. However if everybody is > experiencing this problem then you have investigate more on your logs. > > -Ryan > > > Ryan, Thank you!! you were right! After all, and even it sounds odd, several users in that domain had the same problem: their PST file was around 2GB. The customer confirmed that the problem is gone now. Thank you for your time (to everybody).
