Ed Leafe wrote:
> On Nov 6, 2007, at 8:54 AM, MB Software Solutions wrote:
>
>   
>> The big difference between your scenario and mine is that I'm not
>> working with long-time customers but in fact NEW customers, and those
>> folks may be of the mindset "why do I have to test this...isn't that
>> your job?"
>>     
>
>       I *always* show the app to the actual employees who will be using it  
> whenever possible. It's one thing to get the department head to sign  
> off on the spec, but without exception the day-to-day users find one  
> or more things that annoy them because they make their work harder.
>
>       Let's say you're showing it to a couple of users, and they comment  
> on how the current app is a pain because it makes them do x, y and z  
> in order to accomplish what should be a simple task. You then modify  
> the app to accommodate this request, and show them the new version.  
> They will think that you are the greatest guy in the world, because  
> you listened to them and made their life easier. You now have some  
> 'fans' in the company who will champion your app and be glad to show  
> others why this new app is much better. This kind of support is  
> invaluable in overcoming the inevitable bumps that happen when a new  
> app is introduced into a busy office.
>
>   

I whole-heartedly agree...the folks I'm asking to sign off are indeed 
the end-users in this case. 

-- 
Michael J. Babcock, MCP
MB Software Solutions, LLC
http://mbsoftwaresolutions.com
http://fabmate.com
"Work smarter, not harder, with MBSS custom software solutions!"



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