Well said Mike
----- Original Message ----- From: "Michael Reagan (EDSI)" <[EMAIL PROTECTED]> To: "Protel EDA Forum" <[EMAIL PROTECTED]> Sent: Friday, August 30, 2002 10:42 AM Subject: Re: [PEDA] Service Pack 7 - or free DXP > Jami. > > I don't think you will get any response from Altium. They have moved in > their own direction apart from customer requirements. I just wanted to add > to your list. > Several years ago all I wanted was the PCB tools upgrade. No Schematic, no > PLD, no Simulation, nothing else but PCB. The sales person at Protel > convinced me to buy the full package, basically because there were no other > options. Since the autorouter is useless, I use 1/5 of the Protel tool > set but paid for all of it. I am in the same boat again for upgrading. I > don't want Protels schematic tools, I don't want their autorouter, their > PLD tools etc. So why should I have to pay for them? Most likely, I will > have to pay for the full suite again. That really sucks because Protel PCB > should cost me only 1/5 of what I have been paying since that is all I want > or use > > > Mike Reagan > > > > > ----- Original Message ----- > From: JaMi Smith <[EMAIL PROTECTED]> > To: Protel EDA Forum <[EMAIL PROTECTED]> > Cc: JaMi Smith <[EMAIL PROTECTED]> > Sent: Friday, August 30, 2002 2:49 AM > Subject: [PEDA] Service Pack 7 - or free DXP > > > > Aren't we about due for Service Pack 7 for Protel 99 SE? > > > > DXP, even by the most expert opinions, is not ready for "Prime Time" yet, > > and it appears that most people are saying that it will be about a year > > before it is really ready. (See the Altium DXP forum for more on that > > issue.) > > > > There is the additional question of whether or not one wants to pay for an > > new system when the one that he already has paid for still has some > > unresolved problems and issues. > > > > While I know that there are those that will say that there has been a > "free > > ride" with all of the "free" Service Packs that have been issued for > Protel > > 99 SE, I would respectfully remind anybody who might think that, that > there > > are numerous people out there who have bought P99SE at SP5 or SP6, and > some > > of which have even been bitten by the price increase last July, and yet > will > > still not receive a free upgrade if they purchased before October 1st of > > last year, and still have not seen any response from Altium to some of the > > remaining problems and issues with P99SE which have been reported to > Altium. > > > > Please note that some of these people have not even had P99SE for a full > > year yet, and irrespective of how long they may have actually had it, they > > have still seen no resolution to problems reported within a week or two of > > purchase. > > > > I would respectfully submit that many people out there have purchased a > > product, Protel 99 SE, for a very large sum of money, which they intend > to > > use, and intend to keep, and intend to have it properly perform the > function > > for which they bought it, and for which it was designed, and have the > right > > to have the remaining problems with that product fixed with another > Service > > Pack. > > > > There is an existing Bug list. > > > > There are numerous other problems that have been addressed in this forum > > which are reasonable canidates for inclusion in a Service Pack 7. > > > > I would respectfully submit that this issue should be discussed here in > this > > forum, in a reasonable fashion, to determine if there is enough basis for > > requesting another Service Pack for Protel 99 SE from Altium. > > > > I would further submit that minimally that Service Pack should be free to > > anyone who purchased Protel 99 SE while it was already at SP6, and > possibly > > even SP5. > > > > Further, I believe that whether or not older users of P99SE should have to > > pay any fee for the Service Pack, would be a topic for discussion, and > would > > among other things, be partially based on just what was fixed versus how > > long it has been a known issue or problem. > > > > I am not exactly sure what the date of the release of SP6 is, but I know > > that it was in effect when my employer bought another seat for me early > last > > July of 2001, about a week after the price increase. > > > > I respectfully submit that it is reasonable to assume that at least from > the > > time of the release of Service Pack 6, and possibly even Service Pack 5, > > that Altium has been working towards, and concentrating all of their > > efforts, not on solving the remaining problems with Protel 99 SE, but > rather > > on the release, and sale, via ATS and upgrades, as well as new sales, of > > their new Product, DXP. > > > > Where does that leave recent purchasers of Protel 99 SE? > > > > I submit that Altium has not finished fixing the Protel 99 SE product, and > > that there are those customers who have purchased Protel 99 SE prior to > > October 1st 2001, who are entitled to have the product that they paid for > > upgraded to Service Pack 7. > > > > I would respectfully submit that Protel / Altium may have resolved the > > "update" issue for those who purchased P99SE after October 1st 2001, by > > offering an "upgrade" (by means of ATS) in lieu of an "update", and that > > therefore, these customers will in fact get some form of an "update". > > > > If Altium wants to take the stance that those customers who purchased > Protel > > 99 SE, no matter how recently, now only own a license for a product that > > will no longer be supported, then I might respectfully submit that an > > alternative to issuing a Service Pack 7 "update" for Protel 99 SE, might > be > > to give a free "upgrade" to DXP, without ATS, to all of those customers > who > > purchased Protel 99 SE at SP6, and possibly even SP5. Of course I would > > maintain that that free "upgrade" should not be issued (since there will > be > > no ATS) until such a time as the DXP Product has achieved a stable > platform. > > > > I submit that it is time to make a list and submit it to Altium. > > > > Respectfully Submitted, > > > > JaMi Smith > > > > > > > > > > ************************************************************************ > > * Tracking #: 1DE5091DB7CC3945AC0BCAAF216E63E1538C4F89 > > * > > ************************************************************************ > > > * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
