Am 22.12.2020 um 23:23 schrieb Nyall Dawson:
That sounds ideal, but unfortunately things just don't work that way.
If your bug report is not reproducible there's a very low chance it
will get fixed.
So if you want your bug fixed, the motivation sits with you to make it
as easy as possible for the bug triaging team/developers to reproduce.
Honestly, if we (developers) can't reproduce a bug in <5 minutes,
we'll just move to the next ticket in the queue and you've missed your
chance at a fix...
And that's exactly what stale bot and the feedback tag is designed to
assist with -- it helps push the responsibility back to the bug
submitter to make sure there's sufficient detail and a reproducible
test case in the ticket. It's actually in place to avoid frustration
caused by the "I submitted this ticket 12 months ago, why has nothing
been done?!?!?" situation.
Nyall
first of all, happy new year!
thanks for the detailed answer!
From a user-point-of-view I thought the "Copy Report" would contain
enough information needed to fix the issue. Knowing that you will skip
reports/bugs that can't be reproduced within <5 minutes, I would suggest
to change the text of the QGIS-crashed dialog to reflect that. Right now
the text is "Include as much information as you can as well as steps to
reproduce the issue if possible" - it would be better if the text would
say something like "if you can reproduce..." or "if you can provide
sample data that crashes..." or "if this crash occured more than
once...". You could also remove the "Tell us something about when you
got the crash." because it is both above the input field and in the
input field - this way you have more room to explain what a helpful
report is for you developers. This might help to save time for the
developer and the user.
Even if you don't change anything I'm thankful for your answer, because
now I know when to report and when not, which saves me precious time!
greetz
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