Hi Andreas,
ouch!
Javascript is not required for the download. If it is disabled, all OS
options are expanded and the big green buttons directly point to the
files anyways. The "donate" popup is only triggered in addition to the
normal link click (if javascript is enabled).
If the users really just not realise that a download has started, maybe
making the text that says that QGIS is being downloaded bold on the
"donate" popup might help? The popup might just be too intrusive and
distracting even.
Some sites use images to point their users towards the browser's
download manager, maybe there is a freely available library that does
this for all kinds of browsers and screens?
Downloads are often painfully slow though and might even time out in bad
cases I guess. Having some more/faster download mirrors might help. The
osgeo.org mirror is often unusable (I think it is that mirror that most
often causes issues, norbit.de usually seems fine for me - from Germany
though...). Here is one story of a user in South Korea:
https://fosstodon.org/@ianthetechie/110943928875054838
Maybe users see super slow or failing downloads and think that it is a
matter of donation.
I am aware of download.osgeo.org and norbit.de mirrors, are there more?
It would probably be a good idea to have one in Asia and maybe one in
Africa, depending on the routing. At least for Asia OVH has cheap offers
that might just be good enough.
PS, if a CDN (probably overkill) would be considered: I am strongly
against using Cloudflare as they are a global surveillance opportunity
for the US and we would all be stupid not to assume that any traffic
going through them is logged by three letter agencies. We should not
participate in that kind of centralisation. There are alternatives like
https://european-alternatives.eu/alternative-to/cloudflare . I would
happily research a good choice.
Could you try to find out more details about why they get so confused?
Cheers, Hannes
Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
Hi all,
Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org
from people who say that they donated but then could not download
QGIS. I think I got at least 40-50 such emails until now.
Sometimes they ask: how many times do I have to donate until I can
download QGIS?
I then explain them that donations are optional, often direct them to
the direct download page - and I tell them that downloads may take longer.
I believe that many users aren't aware that QGIS is downloading "in
the background". Because the QGIS downloads are rather large this can
take several minutes ...
Or may there be other problems with downloads? Does it require
Javascript to be enabled?
I wonder if we can display some hint that QGIS is downloaded "in the
background" and can take a while to download ....
I believe this is because many users don't know how their browsers
work with the downloads of large files ...
Is there anything we can do to inform users and enhance the download
experience - so that I don't get that many emails?
Thank you for your replies,
Andreas
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QGIS.ORG <http://QGIS.ORG> board member (treasurer)
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