Hi, I believe this reports from users are because of some problem with servers or website lately. I also encountered several times lately very very slow download rates even though I have high bandwidth, optical internet connection (see my speedtest result: Speedtest by Ookla - The Global Broadband Speed Test <https://www.speedtest.net/result/15288350175>).
The solution for me was to start download again, but I can easily imagine that users thought that they need to donate to get better download speeds. >From my testing, I got best download speeds from Norbit server. One other thing that I noticed lately is that main page (qgis.org) opens a random language version of website. There is no translation to Croatian so I expect to get English version, but I get randomly other languages - just tested it this moment, and I got Italian version - " https://qgis.org/it/site/", but lately I've often experienced Hungarian version a lot, and once or twice, I got a Greek version, although I always enter "qgis.org" in the address bar. Maybe this weird redirection to another language is related to slow download speeds. čet, 21. ruj 2023. u 16:35 DelazJ via QGIS-Developer < qgis-developer@lists.osgeo.org> napisao je: > Hi, > > At https://github.com/qgis/QGIS-Website/pull/1184, I made a pull request > to update the "Thank you" text based on Nick's suggestion (basically, put > download info in bold and split whole text in many paragraphs). I do not > feel really comfortable with mentioning support (companies) there, or do I > not find the right formulation... > Whoever feels interested in fixing that part of the issue, the source > files are accessible generally from the "fix me" URL at the bottom of the > page or under > https://github.com/qgis/QGIS-Website/tree/master/themes/qgis-theme. > > Regards, > Harrissou > > Le jeu. 21 sept. 2023 à 15:19, Bourdon, Jean-François (DIF) via > QGIS-Developer <qgis-developer@lists.osgeo.org> a écrit : > >> [image: Intranet logo] >> >> To continue on the topic of donation and support, although I find it >> strange that someone doing a donation is expecting at the same time to >> receive special support (donation != license), maybe a precision should be >> made on the donation page (https://donate.qgis.org/) like: >> >> >> >> “Please note that making a donation doesn’t grant any additional support >> than what can be found at the support page ( >> https://www.qgis.org/en/site/forusers/support.html). For any specific >> need, you might contact one of the numerous companies offering commercial >> support ( >> https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support) >> .” >> >> >> >> Maybe this same text could be add to the section “What is your benefit >> supporting the QGIS Development?” for the Sustaining Membership Program. >> >> >> >> >> >> >> >> *Jean-François Bourdon, ing.f.* >> >> *Analyste en télédétection* >> *Direction des inventaires forestiers* >> *Ministère des Ressources naturelles et des Forêts* >> 5700, 4e Avenue Ouest, local A-108 >> Québec (Québec) G1H 6R1 >> Téléphone : 418 627-8669, poste 704304 >> *jean-francois.bour...@mrnf.gouv.qc.ca >> <jean-francois.bour...@mrnf.gouv.qc.ca>* >> *mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/> >> >> >> >> *De :* QGIS-Developer <qgis-developer-boun...@lists.osgeo.org> *De la >> part de* Emma Hain via QGIS-Developer >> *Envoyé :* 20 septembre 2023 20:57 >> *À :* Nick Bearman <n...@geospatialtrainingsolutions.co.uk> >> *Cc :* qgis-developer@lists.osgeo.org >> *Objet :* Re: [QGIS-Developer] Download troubles? Download in the >> background? >> >> >> >> I think this looks good Nick, could we also put in a link to the QGIS hub >> page and to where our links to the users groups are so that sorta provides >> some 'support'. >> >> Sorta off topic: >> >> I recently got contacted by someone letting me know they donated so they >> could get support - they thought I was the help desk for QGIS...Maybe this >> is an indication of some UX/UI is required to send people to our support >> pages??? >> >> >> >> Cheers >> >> Em >> >> >> >> On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer < >> qgis-developer@lists.osgeo.org> wrote: >> >> Thanks for highlighting this Andreas. >> >> If I might suggest a tweak to the popup layout: >> >> Thank you! >> >> Your freshly baked copy of QGIS is downloading. (Make this line bold and >> add a paragraph before the next bit) >> >> QGIS is free of charge, and will always be free of charge if downloaded >> from QGIS.org. (and another break here) >> >> If you can afford to support the project and people making this software, >> please consider making a small donation to support our efforts. Whether you >> choose to donate or not, we hope that you enjoy using our labour of love >> and encourage you to share and spread your downloaded copy far and wide so >> that others may enjoy it too. Our very best regards! >> >> The QGIS Team >> >> This might make it a bit more obvious. What do you think? >> >> (I will leave those who are more technical than me to discuss download >> speed issues). >> >> Best wishes, >> Nick. >> >> On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote: >> >> Hi Andreas, >> >> ouch! >> >> Javascript is not required for the download. If it is disabled, all OS >> options are expanded and the big green buttons directly point to the files >> anyways. The "donate" popup is only triggered in addition to the normal >> link click (if javascript is enabled). >> >> If the users really just not realise that a download has started, maybe >> making the text that says that QGIS is being downloaded bold on the >> "donate" popup might help? The popup might just be too intrusive and >> distracting even. >> >> Some sites use images to point their users towards the browser's download >> manager, maybe there is a freely available library that does this for all >> kinds of browsers and screens? >> >> Downloads are often painfully slow though and might even time out in bad >> cases I guess. Having some more/faster download mirrors might help. The >> osgeo.org mirror is often unusable (I think it is that mirror that most >> often causes issues, norbit.de usually seems fine for me - from Germany >> though...). Here is one story of a user in South Korea: >> https://fosstodon.org/@ianthetechie/110943928875054838 >> >> Maybe users see super slow or failing downloads and think that it is a >> matter of donation. >> >> I am aware of download.osgeo.org and norbit.de mirrors, are there more? >> It would probably be a good idea to have one in Asia and maybe one in >> Africa, depending on the routing. At least for Asia OVH has cheap offers >> that might just be good enough. >> >> PS, if a CDN (probably overkill) would be considered: I am strongly >> against using Cloudflare as they are a global surveillance opportunity for >> the US and we would all be stupid not to assume that any traffic going >> through them is logged by three letter agencies. We should not participate >> in that kind of centralisation. There are alternatives like >> https://european-alternatives.eu/alternative-to/cloudflare . I would >> happily research a good choice. >> >> >> >> Could you try to find out more details about why they get so confused? >> >> Cheers, Hannes >> >> >> >> Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer: >> >> Hi all, >> >> >> >> Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org >> from people who say that they donated but then could not download QGIS. I >> think I got at least 40-50 such emails until now. >> >> >> >> Sometimes they ask: how many times do I have to donate until I can >> download QGIS? >> >> >> >> I then explain them that donations are optional, often direct them to the >> direct download page - and I tell them that downloads may take longer. >> >> >> >> I believe that many users aren't aware that QGIS is downloading "in the >> background". Because the QGIS downloads are rather large this can take >> several minutes ... >> >> Or may there be other problems with downloads? Does it require Javascript >> to be enabled? >> >> >> >> I wonder if we can display some hint that QGIS is downloaded "in the >> background" and can take a while to download .... >> >> >> >> I believe this is because many users don't know how their browsers work >> with the downloads of large files ... >> >> >> >> Is there anything we can do to inform users and enhance the download >> experience - so that I don't get that many emails? >> >> >> >> Thank you for your replies, >> >> Andreas >> >> >> -- >> Andreas Neumann >> >> QGIS.ORG <http://qgis.org/> board member (treasurer) >> >> >> >> _______________________________________________ >> >> QGIS-Developer mailing list >> >> QGIS-Developer@lists.osgeo.org >> >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> >> -- >> >> Johannes Kröger / GIS-Entwickler/-Berater >> >> >> >> --------------------------------------------- >> >> Aufwind durch Wissen! >> >> Web-Seminare und Online-Schulungen >> >> bei der www.foss-academy.com >> >> --------------------------------------------- >> >> >> >> WhereGroup GmbH >> >> c/o KK03 GmbH >> >> Lange Reihe 29 >> >> 20099 Hamburg >> >> Germany >> >> >> >> Tel: +49 (0)228 / 90 90 38 - 36 >> >> Fax: +49 (0)228 / 90 90 38 - 11 >> >> >> >> johannes.kroe...@wheregroup.com >> >> www.wheregroup.com >> >> Geschäftsführer: >> >> Olaf Knopp, Peter Stamm >> >> Amtsgericht Bonn, HRB 9885 >> >> ------------------------------- >> >> >> >> _______________________________________________ >> >> QGIS-Developer mailing list >> >> QGIS-Developer@lists.osgeo.org >> >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> >> -- >> >> Nick Bearman >> >> +44 (0) 7717745715 >> >> n...@geospatialtrainingsolutions.co.uk >> >> >> >> Due to my own life/work balance, you may get emails from me outside of >> normal working hours. Please do not feel any pressure to respond outside of >> your own working pattern. >> >> _______________________________________________ >> QGIS-Developer mailing list >> QGIS-Developer@lists.osgeo.org >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> >> >> >> -- >> >> Emma Hain — Product Manager/Senior GIS Analyst >> e...@north-road.com / 0414 512 782 >> >> *North Road* >> Cartography • Development • Spatial Analysis >> ------------------------------ >> >> *north-road.com* <http://north-road.com/> >> <https://twitter.com/northroadgeo> >> <https://www.linkedin.com/company/north-road-studios> >> <https://www.facebook.com/North-Road-997236690392419/home> >> >> >> _______________________________________________ >> QGIS-Developer mailing list >> QGIS-Developer@lists.osgeo.org >> List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer >> > _______________________________________________ > QGIS-Developer mailing list > QGIS-Developer@lists.osgeo.org > List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer > Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer > -- Srdačan pozdrav / Kind regards, Vedran Stojnović.
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