Thanks everyone, and thanks Harrissou for making those changes.
In terms of how we explain support, perhaps Selma might have some
thoughts (with her work on documentation).
Selma - see thread below, but briefly some people are getting very poor
download speeds. They are then donating and asking 'why are the download
speeds slow even though I have donated?'. There are various things to
unpack here, but would be really interested in your thoughts on the
changes to the text we have made on the download page and what we are
proposing on the 'donate' page.
Feel free to email if you have questions and/or contact me off list.
Best wishes,
Nick.
On 21/09/2023 2:18 pm, Bourdon, Jean-François (DIF) via QGIS-Developer
wrote:
Intranet logo
To continue on the topic of donation and support, although I find it
strange that someone doing a donation is expecting at the same time to
receive special support (donation != license), maybe a precision
should be made on the donation page (https://donate.qgis.org/) like:
“Please note that making a donation doesn’t grant any additional
support than what can be found at the support page
(https://www.qgis.org/en/site/forusers/support.html). For any specific
need, you might contact one of the numerous companies offering
commercial support
(https://www.qgis.org/en/site/forusers/commercial_support.html#qgis-commercial-support).”
Maybe this same text could be add to the section “What is your benefit
supporting the QGIS Development?” for the Sustaining Membership Program.
*Jean-François Bourdon, ing.f.*
*Analyste en télédétection*
*Direction des inventaires forestiers*
*Ministère des Ressources naturelles et des Forêts*
5700, 4^e Avenue Ouest, local A-108
Québec (Québec) G1H 6R1
Téléphone : 418 627-8669, poste 704304
*_jean-francois.bour...@mrnf.gouv.qc.ca_*
*mrnf.gouv.qc.ca* <http://www.mrnf.gouv.qc.ca/>
*De :*QGIS-Developer <qgis-developer-boun...@lists.osgeo.org> *De la
part de* Emma Hain via QGIS-Developer
*Envoyé :* 20 septembre 2023 20:57
*À :* Nick Bearman <n...@geospatialtrainingsolutions.co.uk>
*Cc :* qgis-developer@lists.osgeo.org
*Objet :* Re: [QGIS-Developer] Download troubles? Download in the
background?
I think this looks good Nick, could we also put in a link to the QGIS
hub page and to where our links to the users groups are so that sorta
provides some 'support'.
Sorta off topic:
I recently got contacted by someone letting me know they donated so
they could get support - they thought I was the help desk for
QGIS...Maybe this is an indication of some UX/UI is required to send
people to our support pages???
Cheers
Em
On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer
<qgis-developer@lists.osgeo.org> wrote:
Thanks for highlighting this Andreas.
If I might suggest a tweak to the popup layout:
Thank you!
Your freshly baked copy of QGIS is downloading. (Make this line
bold and add a paragraph before the next bit)
QGIS is free of charge, and will always be free of charge if
downloaded from QGIS.org. (and another break here)
If you can afford to support the project and people making this
software, please consider making a small donation to support our
efforts. Whether you choose to donate or not, we hope that you
enjoy using our labour of love and encourage you to share and
spread your downloaded copy far and wide so that others may enjoy
it too. Our very best regards!
The QGIS Team
This might make it a bit more obvious. What do you think?
(I will leave those who are more technical than me to discuss
download speed issues).
Best wishes,
Nick.
On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer
wrote:
Hi Andreas,
ouch!
Javascript is not required for the download. If it is
disabled, all OS options are expanded and the big green
buttons directly point to the files anyways. The "donate"
popup is only triggered in addition to the normal link click
(if javascript is enabled).
If the users really just not realise that a download has
started, maybe making the text that says that QGIS is being
downloaded bold on the "donate" popup might help? The popup
might just be too intrusive and distracting even.
Some sites use images to point their users towards the
browser's download manager, maybe there is a freely available
library that does this for all kinds of browsers and screens?
Downloads are often painfully slow though and might even time
out in bad cases I guess. Having some more/faster download
mirrors might help. The osgeo.org <http://osgeo.org/> mirror
is often unusable (I think it is that mirror that most often
causes issues, norbit.de <http://norbit.de/> usually seems
fine for me - from Germany though...). Here is one story of a
user in South Korea:
https://fosstodon.org/@ianthetechie/110943928875054838
Maybe users see super slow or failing downloads and think that
it is a matter of donation.
I am aware of download.osgeo.org <http://download.osgeo.org/>
and norbit.de <http://norbit.de/> mirrors, are there more? It
would probably be a good idea to have one in Asia and maybe
one in Africa, depending on the routing. At least for Asia OVH
has cheap offers that might just be good enough.
PS, if a CDN (probably overkill) would be considered: I am
strongly against using Cloudflare as they are a global
surveillance opportunity for the US and we would all be stupid
not to assume that any traffic going through them is logged by
three letter agencies. We should not participate in that kind
of centralisation. There are alternatives like
https://european-alternatives.eu/alternative-to/cloudflare . I
would happily research a good choice.
Could you try to find out more details about why they get so
confused?
Cheers, Hannes
Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer:
Hi all,
Recently (past 1-4 months) I get a lot of emails at
fina...@qgis.org from people who say that they donated but
then could not download QGIS. I think I got at least 40-50
such emails until now.
Sometimes they ask: how many times do I have to donate
until I can download QGIS?
I then explain them that donations are optional, often
direct them to the direct download page - and I tell them
that downloads may take longer.
I believe that many users aren't aware that QGIS is
downloading "in the background". Because the QGIS
downloads are rather large this can take several minutes ...
Or may there be other problems with downloads? Does it
require Javascript to be enabled?
I wonder if we can display some hint that QGIS is
downloaded "in the background" and can take a while to
download ....
I believe this is because many users don't know how their
browsers work with the downloads of large files ...
Is there anything we can do to inform users and enhance
the download experience - so that I don't get that many
emails?
Thank you for your replies,
Andreas
--
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QGIS.ORG <http://qgis.org/> board member (treasurer)
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