I think this looks good Nick, could we also put in a link to the QGIS hub page and to where our links to the users groups are so that sorta provides some 'support'. Sorta off topic: I recently got contacted by someone letting me know they donated so they could get support - they thought I was the help desk for QGIS...Maybe this is an indication of some UX/UI is required to send people to our support pages???
Cheers Em On Thu, 21 Sept 2023 at 01:07, Nick Bearman via QGIS-Developer < qgis-developer@lists.osgeo.org> wrote: > Thanks for highlighting this Andreas. > > If I might suggest a tweak to the popup layout: > > Thank you! > > Your freshly baked copy of QGIS is downloading. (Make this line bold and > add a paragraph before the next bit) > > QGIS is free of charge, and will always be free of charge if downloaded > from QGIS.org. (and another break here) > > If you can afford to support the project and people making this software, > please consider making a small donation to support our efforts. Whether you > choose to donate or not, we hope that you enjoy using our labour of love > and encourage you to share and spread your downloaded copy far and wide so > that others may enjoy it too. Our very best regards! > > The QGIS Team > > This might make it a bit more obvious. What do you think? > > (I will leave those who are more technical than me to discuss download > speed issues). > > Best wishes, > Nick. > On 9/20/23 08:19, Johannes Kröger (WhereGroup) via QGIS-Developer wrote: > > Hi Andreas, > > ouch! > > Javascript is not required for the download. If it is disabled, all OS > options are expanded and the big green buttons directly point to the files > anyways. The "donate" popup is only triggered in addition to the normal > link click (if javascript is enabled). > > If the users really just not realise that a download has started, maybe > making the text that says that QGIS is being downloaded bold on the > "donate" popup might help? The popup might just be too intrusive and > distracting even. > > Some sites use images to point their users towards the browser's download > manager, maybe there is a freely available library that does this for all > kinds of browsers and screens? > > Downloads are often painfully slow though and might even time out in bad > cases I guess. Having some more/faster download mirrors might help. The > osgeo.org mirror is often unusable (I think it is that mirror that most > often causes issues, norbit.de usually seems fine for me - from Germany > though...). Here is one story of a user in South Korea: > https://fosstodon.org/@ianthetechie/110943928875054838 > > Maybe users see super slow or failing downloads and think that it is a > matter of donation. > > I am aware of download.osgeo.org and norbit.de mirrors, are there more? > It would probably be a good idea to have one in Asia and maybe one in > Africa, depending on the routing. At least for Asia OVH has cheap offers > that might just be good enough. > > PS, if a CDN (probably overkill) would be considered: I am strongly > against using Cloudflare as they are a global surveillance opportunity for > the US and we would all be stupid not to assume that any traffic going > through them is logged by three letter agencies. We should not participate > in that kind of centralisation. There are alternatives like > https://european-alternatives.eu/alternative-to/cloudflare . I would > happily research a good choice. > > > Could you try to find out more details about why they get so confused? > > Cheers, Hannes > > > Am 20.09.23 um 08:50 schrieb Andreas Neumann via QGIS-Developer: > > Hi all, > > Recently (past 1-4 months) I get a lot of emails at fina...@qgis.org from > people who say that they donated but then could not download QGIS. I think > I got at least 40-50 such emails until now. > > Sometimes they ask: how many times do I have to donate until I can > download QGIS? > > I then explain them that donations are optional, often direct them to the > direct download page - and I tell them that downloads may take longer. > > I believe that many users aren't aware that QGIS is downloading "in the > background". Because the QGIS downloads are rather large this can take > several minutes ... > Or may there be other problems with downloads? Does it require Javascript > to be enabled? > > I wonder if we can display some hint that QGIS is downloaded "in the > background" and can take a while to download .... > > I believe this is because many users don't know how their browsers work > with the downloads of large files ... > > Is there anything we can do to inform users and enhance the download > experience - so that I don't get that many emails? > > Thank you for your replies, > Andreas > > -- > Andreas Neumann > QGIS.ORG board member (treasurer) > > _______________________________________________ > QGIS-Developer mailing listqgis-develo...@lists.osgeo.org > List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer > Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer > > -- > Johannes Kröger / GIS-Entwickler/-Berater > > --------------------------------------------- > Aufwind durch Wissen! > Web-Seminare und Online-Schulungen > bei der www.foss-academy.com > --------------------------------------------- > > WhereGroup GmbH > c/o KK03 GmbH > Lange Reihe 29 > 20099 Hamburg > Germany > > Tel: +49 (0)228 / 90 90 38 - 36 > Fax: +49 (0)228 / 90 90 38 - 11 > johannes.kroe...@wheregroup.comwww.wheregroup.com > Geschäftsführer: > Olaf Knopp, Peter Stamm > Amtsgericht Bonn, HRB 9885 > ------------------------------- > > > _______________________________________________ > QGIS-Developer mailing listqgis-develo...@lists.osgeo.org > List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer > Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer > > -- > Nick Bearman > +44 (0) 7717745715n...@geospatialtrainingsolutions.co.uk > > Due to my own life/work balance, you may get emails from me outside of normal > working hours. Please do not feel any pressure to respond outside of your own > working pattern. > > _______________________________________________ > QGIS-Developer mailing list > QGIS-Developer@lists.osgeo.org > List info: https://lists.osgeo.org/mailman/listinfo/qgis-developer > Unsubscribe: https://lists.osgeo.org/mailman/listinfo/qgis-developer > -- Emma Hain — Product Manager/Senior GIS Analyst e...@north-road.com / 0414 512 782 [image: https://north-road.com] *North Road* Cartography • Development • Spatial Analysis ------------------------------ *north-road.com* <http://north-road.com> <https://twitter.com/northroadgeo> <https://www.linkedin.com/company/north-road-studios> <https://www.facebook.com/North-Road-997236690392419/home>
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