On Sat, 1 Jan 2005 at 16:10:07, Dilwyn Jones wrote:
(ref: <[EMAIL PROTECTED]>)
<snip>
>
>The Quick start guides are probably the best way with modern programs,
>most manufacturers issue them now. The big manual with my Epson 880
>printer is pretty useless, the Quick start guide is excellent. One the
>whole, people want to use it out of the box and resort ot manuals only
>when the going gets tough.
Printers is a big topic right now with me.
I got an HP4250dtn (via Roy and www.hamiltone.co.uk).
An excellent printer - pity about the after sales 'help'.
I have not had -one- satisfactory exchange with HP, or indeed solutions
(from them).
This printer is so good, it sends emails.
"How do I stop it sending XML emails"
---> "It doesn't send emails"
"Urmm, I got the three test emails"
---> "It doesn't have Digital Services"
"What are Digital Services?"
---> "Sending emails"
"Well unless it has a Little Green Man inside the
printer typing away, it DOES send emails"
---> "It doesn't"
I wasn't sure whether he was referring to Little Green Men or emails!
At this point I realised there was no point in carrying on, and I told
him I would ring back to find someone who knew the product.
It was only after I put the phone down, I remembered this help desk was
in Northern Ireland!
I much later discovered the configuration item in the excellent browser
help interface.
Tony
--
QBBS (QL fido BBS 2:252/67) +44(0)1442-828255
tony@<surname>.co.uk http://www.firshman.co.uk
Voice: +44(0)1442-828254 Fax: +44(0)1442-828255
TF Services, 29 Longfield Road, TRING, Herts, HP23 4DG
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