On Thu, 6 Feb 2003, steve wrote: > I am planning on forcing customers to SMTP auth ( in fact we are doing that > by default on all tech calls now in advance), but am not going to just turn > off the switch in one day. I have mine set to use smtp auth and mynetworks. > I am going to send out an email instructing users how to reconfigure their > clients and how to call for help (or look on my site for detailed > instructions)...then at some point down the road when most of the tech calls > are behind us, I am going to gradually start pulling netmasks out of my > mynetworks file until customers are migrated over. >
if you want instructions, i wrote step by step ones (along with some from the net) a little while back, for the major clients. outlooks, netscapes, eudora. let me know, i'll send them to you. --Tony .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-. Anthony J. Biacco Network Administrator/Engineer [EMAIL PROTECTED] http://www.asteroid-b612.org "This will prove a brave kingdom to me, where I shall have my music for nothing" .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-. > > Steve > CCI > ----- Original Message ----- > From: "Ken Hohhof" <[EMAIL PROTECTED]> > To: "Alan Brown" <[EMAIL PROTECTED]> > Cc: "Subscribers of Qpopper" <[EMAIL PROTECTED]> > Sent: Thursday, February 06, 2003 4:19 PM > Subject: Re: Relaying Denied > > > > > Why would netscape 4 for Mac choke and not other versions? I think you > > > may be chasing a strawman there. > > > > AFAIK all versions of Netscape 4 have the problem that if AUTH is > offerred, > > the client must be configured to authenticate. The only reason I > mentioned > > Macs is that Netscape 4 is the most common mail client on Mac OS/8 and > > OS/9. Many Mac users hate Microsoft so much they won't use OE. Now > > with OS/X, Apple has its own mail client which was pretty spartan in > version > > 1.1 but is more full-featured in version 1.2. > > > > Regarding dictating to a customer base that they must use SMTP AUTH, > > you must have a captive customer base. If we turned that on one day we > > would get thousands of angry tech support calls and a sizable percentage > > would switch to another ISP if only out of spite. When you're in a > > commodity > > service business, and all your customers think they know what they're > doing > > even if they don't, and they think it's always your fault even though it > > usually > > isn't, then we can't take the attitude "what, are you too stupid to check > a > > box > > and fill in your username and password?" > > > > > > -- .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-. Anthony J. Biacco Network Administrator/Engineer [EMAIL PROTECTED] http://www.asteroid-b612.org "This will prove a brave kingdom to me, where I shall have my music for nothing" .-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-._.-.
