<rant>I work tech support almost 10 hours a day, explaining to clueless lusers why they are at risk when they connect their network directly to the DSL modem with no firewall, or why the PC has to be on and booted for me to step them through some basic trouble shooting, or why I can't step the through a network setup and install over the phone for "free" when it takes me or one of our techs around 4-6 hours to do it onsite just because the stuipd idiot doctor (we install medical billing systems) decided to save a few dollars and cut the install out of the contract.</rant>
So, I do not offer "free" support and repairs to family and friends. Benn there, done that, several times too many. BTW, dana, nice site! > > I know the exact feeling - especially now, after giving away/helping > with a system and being expected to not just service it, but support the > little extras!. I've had the cost of a printer cartidge tried on me > *AND* a ram upgrade cost. A family member recently went with an ISPs > $7/month plan (with 3 hours free and $3.95/hour after) instead of the > one I suggested, ($24 for unlimited hours and a hefty download chunk). > Now after they've accrued a large bill I'm expected to phone the ISP and > explain the 'misunderstanding'!. So partly out of the preservation of my > own sanity, and a little of my own selfishness, all my 37 macs and my > advice stay mine, and the only one I help with is my mothers' - cos I > know I can boss her around. It's a daughter's right :D. Online it's > different. People tend to have a little more se -- Quadlist is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Enter To Win A | -- Canon PowerShot Digital Cameras start at $299 | Free iBook! | Support Low End Mac <http://lowendmac.com/lists/support.html> Quadlist info: <http://lowendmac.com/lists/quadlist.shtml> The FAQ: <http://macfaq.org/> Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/quadlist%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
