Thanks, Rob. I’m pretty small potatoes, but I’m flattered that you think I have 
a social media presence. 😊

Paul, I know, I feel conflicted, too. I really should talk to Riv but can’t 
bring myself to do it. I ordered the stem at a time that Riv was struggling and 
needed business. Instead of getting it through SomaFab, I had Riv order it. I 
just can’t make them handle it! I’v gone to Soma, and if the Soma route doesn’t 
work, I’ll be spending another $130 on the same stem, I suppose (when it comes 
back in stock). And what of my bar? I have to hope it’s not compromised from 
the damage the stem inflicted. Sigh.

I know user error could certainly be a factor here, but honestly, I doubt if 
I’m capable of over-tightening a bolt. And it’s pretty straightforward how to 
clamp stem to bar, so I am confident I did that right, too. Unbelievable as it 
is, I think it’s just a faulty stem. 

It’s 2020 - we’re used to being disappointed!
Leah

Sent from my iPad

> On Jun 26, 2020, at 9:47 AM, Paul Brodek <pcb.ha...@gmail.com> wrote:
> 
> 
> Having been in the bicycle components business, I'm a little out of sorts 
> thinking about how to address this post.
> 
> I'll start out by saying that I think Nitto is one of the best parts mfrs in 
> terms of design, QC and attention to detail.
> 
> I'll also say that I've used Nitto stems with this design for decades, both 
> on my own bikes and hundreds/thousands of builds/repairs, and never seen this 
> happen before. There has always been enough space between the nut and ledge 
> to allow slight rotation of the nut. But I've never seen the nut as much as 
> score the ledge, much less wear away enough metal to allow the nut to rotate. 
> 
> From being on the mfr side, I know that the observations of one, or even 
> many, humans to hundreds/thousands of examples may mean little compared to 
> the hundreds of thousands of units the mfr has produced and shipped. Well, my 
> saying "I've never seen that before" means little in the big picture. Me or 
> someone else saying "I've seen that often" would mean something. "I've never 
> seen that happen before" doesn't mean much, because there's always the chance 
> the item in question has QC issues, and maybe there's a first time for 
> everything. But even though I know my saying "I've never seen that before" 
> doesn't necessarily have much meaning, I do want to say I've never seen that 
> happen before. I did say I'm out of sorts here...
> 
> I've always thought the nut/ledge dimensions and fit were sub-optimal, but I 
> never saw it cause a problem, and I assumed Nitto designed it that way for a 
> reason. But I always wished that fit were better/tighter, that the nut had 
> very little room to rotate. I always thought the ledge should 1-2mm closer to 
> the top of the nut, and maybe a little taller/deeper as well.
> 
> Looking at it kinda forensically, I can think of a few possibilities here:
> 1. Bolt hole is drilled too low
> 2. Hole position is correct, but casting is off, with too much space between 
> nut/ledge, or ledge is too shallow to resist nut turning
> 3. Stem hardness is below spec, softer metal more susceptible to allowing nut 
> rotation
> 4. Nut is undersized, so too much space between nut/ledge
> 5. Bolt was significantly over-torqued during installation
> 6. Bolt was initially tightened without ensuring nut was flush with stem 
> face, with the nut point digging/fretting into the stem, starting the gouge 
> that allowed the nut to rotate
> 
> I might have missed something, but that's all that comes to mind. I don't 
> know enough about how Nitto mfrs stems, acquires parts and does QC to know 
> which of the mfr-related issues are possibilities. 
> 
> The hole in OP's stem doesn't look any lower than the hole in the 
> half-a-dozen Technomics I've got scattered around my desk, but fractions of a 
> mm that my eye might not spot might matter here. None of my stems are crappy 
> enough that I'd be tempted to try to duplicate making a gouge like that 
> myself, but by eyeball it doesn't look like my gouge would be any deeper.
> 
> If it were my stem, I'd reckon there's plenty of metal there, and use a new 
> nut/bolt, install with two wrenches, and be aware of proper nut orientation 
> and proper torque. Using the triangular beveled nut, and matching bolt, from 
> a Tech Deluxe doesn't work at my end, either. The bolt is definitely too 
> short. If I leave out the thin washer that goes under the bolt head, I can 
> get maybe half a turn, not nearly enough threads, even with a bar in the 
> stem. And even if the bolt were long enough, that wedge is beveled at the 
> top, and the Tech stem ledge is beveled to match, and the Tech stem ledge is 
> deeper. It's not as clean a fit on the Std. I'd feel better with standard nut 
> on the standard Technomic.
> 
> But I'd also understand if somebody else would want to replace the stem.
> 
> I would be interested to hear what Nitto would have to say if they examined 
> the stem. I'd be thrilled if Nitto redesigned the stem to make that nut/ledge 
> fit tighter.
> 
> Paul Brodek
> Hillsdale, NJ USA
> 
> 
>> On Friday, June 26, 2020 at 9:07:51 AM UTC-4, John Hawrylak wrote:
>> Leah
>> 
>> The pictures of the stem shelf were perfect.  Sorry to hear the bolt was too 
>> short.
>> 
>> The direct cause of the of the circular divot is Nitto drilled the hole for 
>> the Stem Bolt TOO LOW in the stem clamp . The lower stem bolt/hex nut 
>> resulted in the hex nut not being close to the shelf for it's flat to have a 
>> large surface area to resist the turning force of the bolt. The hex nut flat 
>> rotated through the shelf as you tightened the bolt, producing the small 
>> circular divot, resulting in the 'stripped' feeling in you stated in your 
>> original post.
>> 
>> The stem was not manufactured to the correct tolerances for the stem bolt 
>> hole to stem clap shelf distance.  It's useable with a correctly tightened 
>> nut.  However, I would recommend perusing a replacement stem via Soma/Nitto 
>> due to the manufacturing problem.  Hopefully, Nitto takes this as a 
>> 'learning opportunity' and adjusts their process.
>> 
>> The gouging on the inside of the stem and bar clamp area is troubling.  Most 
>> likely it was due to the bars rotating in the stem clamp due to insufficient 
>> tightening torque resulting from the stem bolt hole problem above.  It is 
>> possible Nitto had the gouged in the interior surface of the stem clamp 
>> during manufacture or left foreign material side the stem clamp.  
>> 
>> John Hawrylak
>> Woodstown NJ
>> 
>> 
>>> On Friday, June 26, 2020 at 12:25:17 AM UTC-4, Bicycle Belle Ding Ding! 
>>> wrote:
>>> John asked for a photo when I swapped the bolts. I tried that 
>>> tonight...bolt is too short. Sigh. But he asked for photos that show the 
>>> shelf that the nut is supposed to rest against. (I think.)
>>> 
>>> Here are photos of the area in question. I hope you can see what you were 
>>> looking for because I’m never taking that nut off again. I’m worried I’m 
>>> going to wear it out and it will let me know on my way down Killer Hill.
>>> 
>>> 
>>> Sent from my iPhone
>>> 
>>>>> On Jun 23, 2020, at 10:32 PM, CB <tuolum...@gmail.com> wrote:
>>>>> 
>>>> Aside from BBDD's stem issue, a number have noted that the sleeved bars 
>>>> sometimes creak. I would expect that the sleeve is inflexible when clamped 
>>>> properly in the stem. The bars flex quite a bit, and the flexing may 
>>>> deform the inner bar a tiny bit at the ends of the sleeve and cause the 
>>>> creak.
>>>> 
>>>> A similar effect might be expected between the stem clamp and bars for 
>>>> non-sleeved bars, but in that case tightening the clamp would reduce the 
>>>> deformation.
>>>> -- 
>>>> Carl
>>>> 
>>>>> On June 23, 2020 6:04:56 PM PDT, Joe Bernard <joer...@gmail.com> wrote:
>>>>> The stem worked fine on her steel bar, I don't know if it has that burr 
>>>>> mark on it and I think it's long gone now. I don't imagine even my 
>>>>> slightly obsessive bike detective skills are going to ever solve how the 
>>>>> dang thing got in there, but I'd sure like to grab a piece of sandpaper 
>>>>> and knock it down! 
>>>> 
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