Another option would be to compensate the customer for lost production
until you're out there to replace a second inverter. You can credit this
against Jason's diagnostic fee idea and/or the $150/unit reimbursement
from Enphase. Each unit down is about $30-60/year depending on location.
Could help those of you working on tough multi-row installations on
steep roofs, especially with larger systems and more units to fail.
Downsides:
some customers will insist on individual replacements as needed-- the
"let's just wait for the second inevitable domino to fall" approach is a
tricky sell...
weighing $150/unit now vs unknown future Enphase policy
may not be compatible with your warranty policy
On 2013/5/9 11:51, Jason Szumlanski wrote:
Why would you "rip apart an array?" We only remove one module in
almost every case, replace the WEEBs, replace the inverter, and we're
done. If there are more than two rows of modules, you might need to
remove an additional module or two, but that takes almost no time. Our
steepest roofs here are typically 6:12, with many shallower, so you
folks up north probably find it much more difficult, and I understand
that.
Also, there isn't any rule that you can't charge the customer a
diagnostic fee. We don't because the reimbursement does adequately
compensate us, but if your costs are legitimately higher, recover them
from the consumer like most appliance warranty service companies do.
*Jason Szumlanski*//
/Fafco Solar
/
On Thu, May 9, 2013 at 10:54 AM, Troy Harvey
<tahar...@heliocentric.org <mailto:tahar...@heliocentric.org>> wrote:
but it also takes MUCH less time in most cases and can be done
much more easily by one service technician. It's not a money
maker, but it covers cost in our neck of the woods.
How is that possible?
I get a lousy $150 dollars from enphase to rip apart half of a
array just to get at the micro inverter. Then I have to put the
array back together. Its an all day activity for two people for 1
inverter. And then I have to do it on the same array the next year
again. With a string inverter the swap is simple.
thanks,
Troy Harvey
---------------------
Principal Engineer
Heliocentric
801-453-9434 <tel:801-453-9434>
tahar...@heliocentric.org <mailto:tahar...@heliocentric.org>
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