Hi all, In regards to signing up for the special code. Does anyone know how long it takes to get a response?
It’s been 2 days now and so far no return email with the “code” Jay Peltz power. > On Jan 10, 2019, at 12:03 PM, Michael Welch <michael.we...@re-wrenches.org> > wrote: > > Hi gang. I am posting this on behalf of Sandra Herrera. > > Hello Re-Wenches, > I am sorry to hear the challenges listed here on accessing the Schneider > Electric technical support departments. > The recent changes made were intended to improve the support to our > installer. However, we are still working out bugs. > The technical department call center is available to the solar professional, > but it does requires a simple first step. You must first register your > company by filling out this form (link below) the registration is only needed > once per company. After completing the registration, you will receive an > email response that will provide you with an unpublished code that will get > you through directly to the technical support call center. > https://solar.schneider-electric.com/installer-registration/ > The 866-519-1470 phone number has not changed, and a new number 833-391-8640 > has been added. Once you receive the unpublished access code everyone in your > company can use it. > I hope this classifies the changes. Please feel free to contact me directly > if you have any questions or concerns. > Regards > Sandra Herrera > sandra.herr...@schneider-electric.com > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org >
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