My response was within an hour I believe. On Fri, Jan 11, 2019 at 3:26 PM Jay <jay.pe...@gmail.com> wrote:
> Hi all, > > In regards to signing up for the special code. Does anyone know how long > it takes to get a response? > > It’s been 2 days now and so far no return email with the “code” > > Jay > Peltz power. > > On Jan 10, 2019, at 12:03 PM, Michael Welch <michael.we...@re-wrenches.org> > wrote: > > Hi gang. I am posting this on behalf of Sandra Herrera. > > Hello Re-Wenches, > I am sorry to hear the challenges listed here on accessing the Schneider > Electric technical support departments. > The recent changes made were intended to improve the support to our > installer. However, we are still working out bugs. > The technical department call center is available to the solar > professional, but it does requires a simple first step. You must first > register your company by filling out this form (link below) the > registration is only needed once per company. After completing the > registration, you will receive an email response that will provide you with > an unpublished code that will get you through directly to the technical > support call center. > https://solar.schneider-electric.com/installer-registration/ > The 866-519-1470 phone number has not changed, and a new number > 833-391-8640 has been added. Once you receive the unpublished access code > everyone in your company can use it. > I hope this classifies the changes. Please feel free to contact me > directly if you have any questions or concerns. > Regards > Sandra Herrera > sandra.herr...@schneider-electric.com > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > >
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